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CompTIA 220-1102 Exam Sample Questions


Question # 1

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?
A. Full
B. Mirror
C. Incremental
D. Differential


C. Incremental
Explanation:
The law firm wants to retain more versions of the backups when possible, so the best backup method for the technician to implement in this scenario would be Incremental backup. Incremental backups only save the changes made since the last backup, which allows for more frequent backups and minimizes the amount of storage required. This would allow the law firm to retain more than three versions of backups without risking backup failure.
To retain more versions of backups, the technician should implement an Incremental backup method12.
An incremental backup method only backs up the data that has changed since the last backup, so it requires less storage space than a full backup12.




Question # 2

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?
A. VDI
B. Mapped drives
C. Wireless WAN
D. Domain


B. Mapped drives
Explanation: In a Small Office/Home Office (SOHO) setup, the technician is most likely to configure mapped drives on a new PC. Mapped drives allow for easy access to shared resources such as files and printers on the network. This setup facilitates file sharing and collaboration within a small network, making it an essential configuration for SOHO environments.




Question # 3

A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?
A. Performance Monitor
B. Devices and Printers
C. Task Scheduler
D. Event Viewer


D. Event Viewer




Question # 4

Which of the following is an example of MFA?
A. Fingerprint scan and retina scan
B. Password and PIN
C. Username and password
D. Smart card and password


A. Fingerprint scan and retina scan
Explanation:
Smart card and password is an example of two-factor authentication (2FA), not multi-factor authentication (MFA). MFA requires two or more authentication factors. Smart card and password is an example of two-factor authentication (2FA)2.




Question # 5

As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires he following:
. All phishing attempts must be reported.
. Future spam emails to users must be prevented. INSTRUCTIONS
Review each email and perform the following within the email:
. Classify the emails
. Identify suspicious items, if applicable, in each email
. Select the appropriate resolution


Answer: See the Full solution in Explanation below.

Explanation:
Classification: a) Phishing
This email is a phishing attempt, as it tries to trick the user into clicking on a malicious link that could compromise their account or personal information. Some suspicious items in this email are: The email has a generic greeting and does not address the user by name.
The email has spelling errors, such as “unusal” and “Locaked”.
The email uses a sense of urgency and fear to pressure the user into clicking on the link. The email does not match the official format or domain of the IT Help Desk at CompTIA. The email has two black bat icons, which are not related to CompTIA or IT support. The appropriate resolution for this email is A. Report email to Information Security. The user should not click on the link, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder.
The suspicious items to select are:
b) From address
d) Hyperlinks
These items indicate that the email is not from a legitimate source and that the link is potentially malicious. The other items are not suspicious in this case, as the to address is the user’s own email and there are no attachments.



Classification: b) Spam
This email is a spam email, as it is an unsolicited and unwanted message that tries to persuade the user to participate in a survey and claim a reward. Some suspicious items in this email are: The email offers a free wireless headphone as an incentive, which is too good to be true.
The email does not provide any details about the survey company, such as its name, address, or contact information.
The email contains an external survey link, which may lead to a malicious or fraudulent website. The email does not have an unsubscribe option, which is required by law for commercial emails.
The appropriate resolution for this email is C. Unsubscribe. The user should look for an unsubscribe link or button at the bottom of the email and follow the instructions to opt out of receiving future emails from the sender. The user should also mark the email as spam or junk in their email client, which will help filter out similar emails in the future. The user should not click on the survey link, reply to the email, or provide any personal or financial information.



Classification: c) Legitimate
This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, the attachment, and the email body are all consistent and relevant. The appropriate resolution for this email is B. Perform no additional actions. The user can open the attachment and review the orientation material as instructed. The user does not need to report, unsubscribe, or delete this email.

Classification: a) Phishing
This email is a phishing attempt, as it tries to deceive the user into downloading and running a malicious attachment that could compromise their system or data. Some suspicious items in this email are:
The email has a generic greeting and does not address the user by name or username.
The email has an urgent tone and claims that a security patch needs to be installed immediately. The email has an attachment named “patch1.exe”, which is an executable file that could contain malware or ransomware.
The email does not match the official format or domain of CompTIA Information Security.
The appropriate resolution for this email is A. Report email to Information Security. The user should not open the attachment, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder.



Classification: c) Legitimate This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, and the email body are all consistent and relevant. The appropriate resolution for this email is B. Perform no additional actions. The user can reply to the email and thank the sender for the interview opportunity. The user does not need to report, unsubscribe, or delete this email.






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