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Avaya 33810X Exam Sample Questions


Question # 1

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A.

Agent Greeting

B.

Instant Message

C.

Resilience

D.

Geographic Node



D.

Geographic Node






Question # 2

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?

A.

The salaries of the executives In the meeting

B.

The design diagram for discussion with customer

C.

The Avaya solutions and services Avaya could offer

D.

The model numbers of the existing contact center equipment



D.

The model numbers of the existing contact center equipment






Question # 3

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In
communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for
Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.



C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In
communicating the totality of a particular concept.






Question # 4

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A.

4

B.

2

C.

1

D.

3



A.

4






Question # 5

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.



D.

It Is anchored in the Session Manager.





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