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Avaya 7492X Exam Sample Questions


Question # 1

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

A.

Enables capital equipment expenditures

B.

Divides up resources among different locations

C.

Enables businesses to scale rapidly

D.

Lowers operational expenses

E.

Requires fewer servers



A.

Enables capital equipment expenditures


D.

Lowers operational expenses


E.

Requires fewer servers






Question # 2

A call center has four agents:
Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A.

Agent 1

B.

Agent 2

C.

Agent 3

D.

Agent 4



D.

Agent 4






Question # 3

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

A.

the title bar of the output window shows the date and time

B.

the title bar of the output window shows the process name, the host name, and the process ID

C.

the system displays outputs with the newest at the bottom of the display

D.

the system displays outputs at the top of the display

E.

the window shows the last 1000 lines of the log file



B.

the title bar of the output window shows the process name, the host name, and the process ID


C.

the system displays outputs with the newest at the bottom of the display






Question # 4

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the optionfor Spanish which routes the call to VDN 3010, which has Allow VDN Override set toyes. There are no Spanish agents available, so thecall is routed VON 3030.
When the caller reaches VDN 3030, what is the active VDN?

A.

3005

B.

3030

C.

3010

D.

3020



A.

3005






Question # 5

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A.

list trace VDN

B.

list trace vector

C.

display events

D.

list trace station



B.

list trace vector


D.

list trace station





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