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Avaya 7492X Exam Sample Questions


Question # 1

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled



D.

Percent Allocation in the Business Advocate feature must be enabled






Question # 2

A call center has four agents:
Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A.

Agent 1

B.

Agent 2

C.

Agent 3

D.

Agent 4



D.

Agent 4






Question # 3

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

A.

UUI Treatment

B.

Supplementary Service Protocol

C.

BSR Available Agent strategy

D.

BSR Application



C.

BSR Available Agent strategy


D.

BSR Application






Question # 4

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049



C.

The call will be disconnected






Question # 5

A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

A.

The type of log file and the name

B.

The period of time, the name, and the files to be archived

C.

The size of the log file and which files to archive

D.

The number of lines in the log and the commands



B.

The period of time, the name, and the files to be archived





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