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Avaya 7492X Exam Sample Questions

Question # 1

Which three statements about LAI requirements aretrue? (Choose three.)

A. Intelligently route calls among the call centers to achieve a better ACD load balance.

B. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

C. The routing of an incoming call to an external switch must beanswered at the originating switch.

D. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

E. It Is able to use the adjust-by vector command to better manage EWT.

Answer

A.

Intelligently route calls among the call centers to achieve a better ACD load balance.

B.

The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

C.

The routing of an incoming call to an external switch must beanswered at the originating switch.

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Question # 2

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enables routing of calls to the agent that is most idle.

B. It dynamically matches a customer to an optimal agent.

C. It provides conditional routing of calls to agent queues.

D. It allows for dynamic reporting of call center activities in custom methods.

E. It uses advanced algorithms to efficiently route calls to agents.

Answer

B.

It dynamically matches a customer to an optimal agent.

E.

It uses advanced algorithms to efficiently route calls to agents.

ReferenceAvaya Aura™Call Center Feature Reference 6.0 page 78

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Question # 3

Installing WebLM requires that steps should be performed in a particular order. Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

A. It does not matter what order you install the applications in, as long as WebLM is at the end

B. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

D. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

Answer

C.

Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

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Question # 4

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

A. Implementing corrective actions

B. Choosing corrective actions

C. Recognizing the problem

D. Determining the triggers

Answer

D.

Determining the triggers

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Question # 5

What wouldtrigger a vector event error?

A. When vector processing reaches the maximum 1000 steps allowed

B. When vector processing reaches the- maximum 100 steps allowed

C. Misdirected calls

D. Call Denial

Answer

A.

When vector processing reaches the maximum 1000 steps allowed

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