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Avaya 7492X Exam Sample Questions


Question # 1

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

A.

Use the System Maintenance > Reports >Error Log report in the Call Management System

B.

Use the list history command in the Communication Manager

C.

Use the display events command in the Communication Manager

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System



C.

Use the display events command in the Communication Manager






Question # 2

A call center supervisor is trying to initiate an emergency condition by using FAC. Afterrequired FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

A.

The variable associated with emergency is not defined.

B.

The COS-group of the telephone set Console Permission disabled.

C.

The COS group of the telephone set has Priority Calling disabled.

D.

The FAC Vector Variable(VVl-9) Is not defined.

E.

The VDN variable Vl-9 Is not set.



C.

The COS group of the telephone set has Priority Calling disabled.


D.

The FAC Vector Variable(VVl-9) Is not defined.


E.

The VDN variable Vl-9 Is not set.






Question # 3

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A.

1 status poll VDN and 1 interflow VDN

B.

1 status poll VDN and 2 interflow VDN

C.

2 status poll VDN and 2 Interflow VDN

D.

3 Status poll VDN and 2 Interflow VDN



A.

1 status poll VDN and 1 interflow VDN






Question # 4

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need



A.

Reserve Agents






Question # 5

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?

A.

Use quick installation of all components

B.

Use manual installation of all components

C.

Use manual installation of a few components

D.

It does not matter which installation method you choose



C.

Use manual installation of a few components





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