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Cisco 820-605 Exam Sample Questions

Question # 1

Which two actions are in adoption campaign? (Choose two.)

A. messaging to users on best practice approaches to their solution

B. messaging to stakeholders on new product releases

C. messaging to stakeholders on the new features of their solution

D. survey sent to all end users

E. renewal reminder to stakeholders

Answer

A.

messaging to users on best practice approaches to their solution

C.

messaging to stakeholders on the new features of their solution

Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-
Success-Campaigns- Into-Action

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Question # 2

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.

D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Answer

C.

IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.

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Question # 3

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

A. risk management

B. market growth

C. sustainability

D. cost efficiency

Answer

A.

risk management

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Question # 4

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)

A. sustainability

B. credibility

C. time to market

D. business growth

E. cost efficiency

Answer

A.

sustainability

E.

cost efficiency

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Question # 5

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

A. Quarterly Success Review build and delivery

B. service introduction to confirm that they know how to submit service issues at the go live

C. initial user group identified and their use cases confirmed

D. customer’s stakeholders and their business outcomes

E. additional features that will align with the business outcomes

Answer

A.

Quarterly Success Review build and delivery

D.

customer’s stakeholders and their business outcomes

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