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Cisco 820-605 Exam Sample Questions


Question # 1

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A.

The customer has a high probability to renew and will include an expanded opportunity

B.

The customer’s usage is too low to correctly measure the chance of their retention

C.

The customer has increased usage, which shows a strong indicator of renewal

D.

The customer’s usage has seen a recent decline and the chance of them churning will be higher



D.

The customer’s usage has seen a recent decline and the chance of them churning will be higher






Question # 2

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A.

increase in new subscribers or increase in end users

B.

number of incidents reported or number of compliance issues

C.

reduction in headcount or operational support costs

D.

customer and employee feedback

E.

number of activities completed or increase in direct time



E.

number of activities completed or increase in direct time






Question # 3

Throughout the customer lifecycle, opportunities can occur that lead to customers
becoming advocates for the Customer Success Manager’s company. Which two
opportunities can lead to advocacy? (Choose two.)

A.

moments of success when the customer acknowledges progress

B.

successful contract renewal

C.

green health scores over intermittent time periods

D.

continuing results based on unexpected value

E.

results that are not measurable



A.

moments of success when the customer acknowledges progress


B.

successful contract renewal






Question # 4

Which two actions are in adoption campaign? (Choose two.)

A.

messaging to users on best practice approaches to their solution

B.

messaging to stakeholders on new product releases

C.

messaging to stakeholders on the new features of their solution

D.

survey sent to all end users

E.

renewal reminder to stakeholders



A.

messaging to users on best practice approaches to their solution


C.

messaging to stakeholders on the new features of their solution


Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-
Success-Campaigns- Into-Action





Question # 5

Which expense is an operating expense (OPEX)?

A.

payroll

B.

computer equipment

C.

software

D.

office improvements



C.

software





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