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Cisco 820-605 Exam Sample Questions

Question # 1

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

A. moments of success when the customer acknowledges progress

B. successful contract renewal

C. green health scores over intermittent time periods

D. continuing results based on unexpected value

E. results that are not measurable

Answer

A.

moments of success when the customer acknowledges progress

B.

successful contract renewal

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Question # 2

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

A. risk management

B. market growth

C. sustainability

D. cost efficiency

Answer

A.

risk management

---

Question # 3

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A. Suggest that the customer replace their existing staff

B. Provide the customer with a chargeable deployment service

C. Re-enforce the time to value of the solution

D. Give the customer a discount on a future purchase

Answer

C.

Re-enforce the time to value of the solution

---

Question # 4

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A. Engage with the account team to understand the expansion opportunities

B. Perform a deep analysis of all the sales orders to the past 24 months

C. Build an understanding of your customer’s business and market trends and priorities

D. Speak the internal contacts to understand the customer sentiment and outstanding escalations

Answer

C.

Build an understanding of your customer’s business and market trends and priorities

---

Question # 5

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

A. descriptive

B. diagnostic

C. prescriptive

D. predictive

Answer

B.

diagnostic

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