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Salesforce ADM-201 Exam Sample Questions

Question # 1

An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use?

A. Flow Builder

B. Automation Studio

C. Process Builder

D. Workflow

Answer

A. Flow Builder

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Question # 2

The administrator at DreamHouse Realty added anemail quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?

A. Email Notifications

B. Email-to-Case

C. Email Alerts

D. Email Templates

Answer

B.

Email-to-Case

Email-to-Case allows you to create cases from incoming emails. You need to
enable this feature and set up routing addresses and case creation settings.
References:https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5

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Question # 3

A team of support users at Cloud Kicks ishelping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?

A. Create a new profile

B. Configurepermission sets.

C. Assign a new role.

D. Set Up Manual Sharing

Answer

B.

Configurepermission sets.

Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.
References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm
&type=5

---

Question # 4

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified piclist?

A. The Case record type is missing Closed as a picklist value.

B. The Close Case page layout must be used to close a case.

C. The Show Closed Statuses m Case Status Field checkbox is set to the default.

D. The Support Process being used omits Closed as a status choice.

Answer

D.

The Support Process being used omits Closed as a status choice.

A support process is afeature that allows administrators to define and
enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type.
References:https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5

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Question # 5

Universal Container wants toincrease the security of their org by requiring stricker user passwords. Which two of the following should an administrator configure? Choose 2 answers

A. Password different then username

B. Prevent common words

C. Minimum password length.

D. Password complexity requirement.

Answer

C.

Minimum password length.

D.

Password complexity requirement.

Minimum password length and password complexity requirement are two settings that administrators can configure to increase the security of user passwords in Salesforce. They determine how long and how complex the passwords must be to meet the security standards. Password different than username and prevent common words are not valid settings in Salesforce, although they are good practices for creating strong passwords.
References:https://help.salesforce.com/s/articleView?id=sf.admin_password_p
olicies.htm&type=5

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