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Salesforce B2B-Solution-Architect Exam Sample Questions


Question # 1

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UCclassify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?
A. Sales Cloud, B2B Commerce, and Partner Relationship Management
B. Sales Cloud, B2B Commerce, and Customer Community
C. Sales Cloud,Service Cloud, and Partner Relationship Management
D. Sales Cloud, Partner Relationship Management, and Einstein


A. Sales Cloud, B2B Commerce, and Partner Relationship Management
Explanation: Sales Cloud can help UC manage its direct sales team and track opportunities and revenue.
B2B Commerce can help UCprovide its partners with access to its product catalog and enable them to make bulk purchases online.
Partner Relationship Management (PRM) can help UC offer discounts to partners who make large purchases, provide them with reports detailing their sales,and allow them to collaborate with UC sales representatives12.




Question # 2

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?
A. Develop and present the business case to all projectstakeholders before beginning the solution design and development phase.
B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
D. Define and document the business value map with project stakeholders to capture the value provided by the implementation.


C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
Explanation: According to 1, customer-centric discovery is the Salesforce method for learning more about customers so you can gain insights into their business challenges and share those insights with them. A user journey map is a tool that helps you visualizehow customers interact with your products or services across different channels and stages.
By defining and documenting the user journey map with project stakeholders, you can capture all the requirements for a multi-cloud implementation that aligns with the customer’s goals and pain points2. You can also identify any gaps or opportunities for improvement in the customer experience.




Question # 3

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud,LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?
A. Apex Callouts, User Permissions Sets
B. Third-party ETL, Profiles
C. Salesforce Connect, User Profiles
D. Salesforce Connect, User Permission Sets


D. Salesforce Connect, User Permission Sets
Explanation: Salesforce Connect allows you to integrate external data sources with Salesforce and access them in real time without storing them in Salesforce1. User Permission Sets let you grant access to various tools and functions to users without changing their profiles12. You can assign permission sets to users with different licenses and revoke them when needed3.




Question # 4

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud.However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
A. Make internal organization-wide defaults Public Read Only to create external visibility.
B. Enable External Sharing Modelto create external organization-wide defaults.
C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.


B. Enable External Sharing Modelto create external organization-wide defaults.
Explanation: Enable External Sharing Modelto create external organization-wide defaults. This allows you to set different sharing settings for internal and external users based on profiles or roles. You can also use criteria-based sharing rules to grant access to records based on field values1.




Question # 5

Universal Containers (UC) isabout to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and isworking on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?
A. Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.
B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
D. Set up a source control based development process that's understood and followed by administrators and developers.


D. Set up a source control based development process that's understood and followed by administrators and developers.
Explanation: Salesforce DevOpsis a set of practices designed to help teams build, test, and release software faster and more reliably. It stems from the need tocombine the responsibilities of both software development teams (‘Dev’) and operations teams (‘Ops’). Salesforce DevOps Center is a new feature that enables admins and developers to manage releases and collaborate on a single set of configuration and codeusing an elegant point-and-click interface. It also integrates with version control, automates workflows, and releases withconfidence using CI tools and the Metadata API.
Therefore, a Solution Architect should recommend setting up a source control based development process that’s understood and followed by administrators and developers. This way, UC can ensure that no work isoverridden in sandboxes or production, as well as improve team collaboration, code quality, and deployment speed.



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