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Salesforce B2C-Solution-Architect Exam Sample Questions

Question # 1

Aretail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails. Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used? Choose2 answers

A. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.

B. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

C. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.

D. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

Answer

A. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
D. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

Explanation:

A. A service definition in B2C Commerce is a configuration that defines how B2C Commerce communicates with an external system, such as Marketing Cloud. By creating a service definition that points to Marketing Cloud’s REST API, the company can enable B2C Commerce to call Marketing Cloud’s endpoints for various purposes, such as triggering journeys or updating contact data.
D. After purchase, the company can use the B2C Commerce service definition to send redemption data to Marketing Cloud using the REST API. This data can include the coupon code, the journey ID, and the contact key. MarketingCloud can use this data to update the contact’s journey status and stop sending reminder emails.

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Question # 2

NorthernTrail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases. Which option should a Solution Architect configure to accomplish this7

A. Auto Response rules and Support Processes

B. Apex trigger on a Case object

C. Queues and Assignment rules

D. Auto-launched Flow with a Record Trigger

Answer

C. Queues and Assignment rules

Explanation: Queues and Assignment rules are features of Service Cloud that allow incoming support cases to be automatically routed to the correct team or agent based on predefined criteria, such as customer purchases, case origin, or case priority.

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Question # 3

A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order onBehalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow

A. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2CCommerce customer accounts.

B. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.

C. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.

D. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.

Answer

A. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2CCommerce customer accounts.

Explanation: A is correct because the Service Cloud Connector only works with registered B2C Commerce customer accounts and does not support guests or anonymous storefront shoppers. The connector uses the customerID to link the Service Cloud contact with the B2C Commerce customer profile.
B is incorrect because the Service Cloud Connector supports both SOAP and REST services for data synchronization between Service Cloud and B2C Commerce.
C is incorrect because theService Cloud Connector requires B2C Commerce to be registered as a remote site in Service Cloud regardless of the geographic region. This is to allow outbound messages from Service Cloud to B2C Commerce.
D is incorrect because the Service Cloud Connectorrequires a dedicated Integration User with administrative rights in both Service Cloud and B2C Commerce. This user is used to authenticate and authorize the data synchronization between the two systems.

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Question # 4

A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality. Which three options should a Solution Architect recommend to help the company with this goal? Choose 3 answers

A. GIT Repository

B. Static Code Analysis tools

C. CI/CD Pipelines

D. Smoke testing

E. Salesforce DX

Answer

A. GIT Repository
B. Static Code Analysis tools
C. CI/CD Pipelines

Explanation: A GIT repository is a version control system that allows developers to track changes in code and collaborate on projects. A GIT repository can help with tracing configuration and code changes across different environments and branches. Static code analysis tools are software tools that analyze source code or compiled versions of code to find potential errors, bugs, vulnerabilities, or quality issues. Static code analysis tools can help with ensuring basic standards for code quality and security. CI/CD pipelines are automated workflows that enable developers to integrate code changes into a shared repository and deliver them to production environments with speed and reliability. CI/CD pipelines can help with testing, deploying, and monitoring configuration and code changes across different environments. Smoke testing is a type of software testing that verifies the basic functionality of an application or system after deployment. Smoke testing can help with ensuring the stability and performance of configuration and code changes, but it does not trace or enforce them. Salesforce DX is a set of tools and features that enable developers to build applications on the Salesforce Platform using an org development model or a package development model. Salesforce DX can help with managing configuration and code changes across different environments, but it is not specific to multi-cloud implementations.

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Question # 5

Northern Trail Outfitters (NTO) has been usingB2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages—such as password reset and order confirmations—to go through Marketing Cloud rather than B2C Commerce. Which three actions should a Solution Architect recommend to enable this functionality? Choose 3 answers

A. Configure an API event in Process Builder along with an Email Activitywith a transactional send classification.

B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.

C. Implement a server-side API callout in B2C Commerce for each of the required emails.

D. Implement a client-side API callout in B2C Commerce for each of the required emails.

E. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.

Answer

B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
C. Implement a server-side API callout in B2C Commerce for each of the required emails.
E. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.

Explanation:To enable transactional messages from B2C Commerce to Marketing Cloud, you need to configure API integration credentials in Marketing Cloud, which will generate an authentication token and a REST endpoint for your account. Then, you need to implement a server-side API callout in B2C Commerce for each of the required emails, which will use the authentication token and the REST endpoint to send the email data to Marketing Cloud. Finally, you need to configure a Transactional Messaging API in Marketing Cloud, which will allow you to create and manage transactional messages using REST API calls. You also need to use a transactional send classification for each of the required emails, which will indicate that the email is not subject to unsubscribe rules.

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