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Salesforce CRT-251 Exam Sample Questions


Question # 1

Universal Containers uses a custom object named “Analysis”, which is the child in a master-detail
relationship with the Opportunity object. Sales teams use this object to create requests for
supporting research. Sales teams use the Salesforce Mobile App and want to easily create new
Analysis records from their phones. What should a consultant recommend to meet this requirement?

A.

Create a Visualforce page.

B.

Create an Action.

C.

Create a related list button.

D.

Create a custom object tab.



D.

Create a custom object tab.






Question # 2

Universal Containers has a private sharing model for accounts and opportunities. Each sales
representative is assigned to work with a desiccated sales engineer. The sales engineer will need
access to their assigned sales representatives’ accounts and opportunities.
What should a consultant recommend to meet this requirement?

A.

Have the sales representatives manually share the accounts and opportunities with their assigned
sales engineers.

B.

Create criteria-based sharing rules to share the accounts and opportunities with sales engineer.

C.

Enable account teams selling and have each sales representative configure their default teams.

D.

Create a trigger to add the sales engineers to their sales representatives’ account and opportunity
teams.



C.

Enable account teams selling and have each sales representative configure their default teams.






Question # 3

The sales representatives at Universal Containers use various email applications and often receive
important customer emails where they are away from the office. Sales management wants to ensure
sales representatives are recording email activity with customers in Salesforce while they are away
from the office. Which solution should a consultant recommend to meet this requirement?


A.

Download and install a Salesforce universal connector for their smartphones and computers.

B.

Download and install the Salesforce for Outlook connector on their smartphones and computers.

C.

Forward emails using their Email-to-Salesforce email address from their smartphones and
computers.

D.

Copy and paste emails manually to the customer record in Salesforce from their smartphones and
computers.



C.

Forward emails using their Email-to-Salesforce email address from their smartphones and
computers.






Question # 4

Universal Containers has configured a private sharing model with opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter report would allow the sales representatives to see all opportunities they are involved with?
A. My team-selling and my opportunities
B. My team-selling shared opportunities
C. My team’s opportunities
D. My collaborative opportunities


A. My team-selling and my opportunities




Question # 5

Universal Containers wants to implement a sales methodology that focuses on identifying
customer’s challenges and addressing them with its offerings. Which sales methodology is described
above?

A.

Relationship selling

B.

Target account selling

C.

Direct selling

D.

Solution selling



D.

Solution selling





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