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Salesforce CRT-271 Exam Sample Questions


Question # 1

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer
A. Create separate articles without these custom fields for the Customer channel and include in the Community
B. Update the customer profile by removing access to these custom fields on all article types
C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers
D. Modify the article detail page with custom Lightning Components that hide these custom fields


B. Update the customer profile by removing access to these custom fields on all article types




Question # 2

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors. What is the most efficient way to accomplish this task7
A. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
B. Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.
C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
D. Upload the company logo to generate a color palette that matches the company's brandingcolor.


D. Upload the company logo to generate a color palette that matches the company's brandingcolor.




Question # 3

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets? Select one or more of the following:
A. Create a sharing rule for each accounts
B. Use Apex managed sharing to grant access to the Community users
C. Implement the role hierarchy on the Customer Community
D. Set up a sharing set that references the Account ID on the asset


D. Set up a sharing set that references the Account ID on the asset




Question # 4

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue? Select one or more of the following:
A. Recommendations need to be created for each member
B. Members need to have read access tothe recommendations object
C. Page changes with the recommendations carousel need to be published
D. The recommendation carousel component needs published to be enabled for the Community


A. Recommendations need to be created for each member




Question # 5

Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?
A. Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS usersshould navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
B. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
C. All users should access a Visualforce + Tabs community via a Desktop browser only
D. Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
E. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1


D. Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher



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