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Salesforce Certified-Strategy-Designer Exam Sample Questions

Question # 1

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

A. Invite stakeholders as optional to all design team reviews.

B. Create teambuilding events with stakeholders to build trust.

C. Orient around outcomes that matter to stakeholders.

Answer

C. Orient around outcomes that matter to stakeholders.

Explanation:

The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders’ vision and priorities, and demonstrate the benefits and trade-offs of different solutions. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes

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Question # 2

Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery. Which channel is included in Salesforce Omni-Charmel capabilities?

A. Onsite Visit

B. Messaging

C. Self-Service

Answer

B. Messaging

Explanation: The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.

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Question # 3

Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer's support?

A. Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.

B. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.

C. Create a persuasive story about the concept focusing on what the developer cares about and using their language.

Answer

C. Create a persuasive story about the concept focusing on what the developer cares about and using their language.

Explanation:

To gain the developer's support, crafting a compelling narrative that resonates with their values and concerns is effective. This approach involves presenting the concept in a way that aligns with the developer's interests and technical perspective, facilitating understanding and buy-in.

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Question # 4

Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

A. User Acceptance Testing

B. Consequence Scanning Workshop

C. Global Trend Analysis

Answer

B. Consequence Scanning Workshop

Explanation: A strategy designer should recommend a Consequence Scanning workshop before CK commits to this project. A Consequence Scanning workshop is a method to identify and mitigate potential negative consequences of a product or service, such as privacy, security, or social issues. It involves mapping out the intended and unintended outcomes of the product or service, assessing their likelihood and severity, and devising actions to prevent or reduce harm. User Acceptance Testing or Global Trend Analysis may provide some insights, but they do not address the ethical implications in a systematic and proactive way.

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Question # 5

A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

A. Create a single enterprise-wide digital governance model.

B. Have the final say in all intra-departmental decisions.

C. Unify all organizational tech stacks under one platform

Answer

A. Create a single enterprise-wide digital governance model.

Explanation:

A key objective for prototyping new ways of cross-departmental collaboration in a digital transformation effort is to create a single enterprise-wide digital governance model, as this ensures consistency, accountability, and quality across different departments. Having the final say in all intra-departmental decisions or unifying all organizational tech stacks under one platform are not realistic or desirable objectives.

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