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Salesforce Community-Cloud-Consultant Exam Sample Questions

Question # 1

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement? Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages

B. Enable "Give access to public API requests on Chatter"

C. Update the setting to "Allow access without login"

D. Enable the "Public can access the community" checkbox

Answer

B.

Enable "Give access to public API requests on Chatter"

---

Question # 2

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows: - Partner users should NOT be able to access accounts and cases that they do NOT have access to. - A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account. - Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

A. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

B. Set External User Organisation Wide Defaults to Private on the Account and Case Object.

C. Configure an Owner-based Sharing Rule on the Account and Case Object.

D. Develop an Apex Managed Sharing Rule on the Account and Case Object.

Answer

B.

Set External User Organisation Wide Defaults to Private on the Account and Case
Object.

D.

Develop an Apex Managed Sharing Rule on the Account and Case Object.

---

Question # 3

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in. What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

A. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B. Make the article detail page available for unauthenticated access to help customers view articles without login.

C. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Answer

C.

Update the channel for all Knowledge articles to include Public as a channel to help
customers view articles without login.

---

Question # 4

Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customers are On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers. • Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

A. Use custom objects, record feeds, and control access through sharing.

B. Create unlisted groups and add project records to the group.

C. Build a custom Visualforce project space and control access through sharing.

D. Add private groups and add project records to the group

Answer

A.

Use custom objects, record feeds, and control access through sharing.

---

Question # 5

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?

A. Leverage manual shares.

B. Leverage Account Teams.

C. Leverage public groups.

D. Leverage sharing rules.

Answer

B.

Leverage Account Teams.

---

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