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Salesforce Experience-Cloud-Consultant Exam Sample Questions

Question # 1

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?

A. Partner Central

B. Help Center

C. Customer Account Portal

D. Customer Service

Answer

B. Help Center

Explanation:

To create a public Knowledge base, NTO should select the Help Center template when building its site. The Help Center template is designed for creating self-service communities where users can find answers to common questions, access articles and FAQs, and contact support agents if needed. The Help Center template also supports multiple languages, mobile devices, and branding customization.

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Question # 2

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?

A. Enable Escalate to Case

B. Limit the number of questions posted per day

C. Tell users to submit a case for unanswered questions

D. Create moderators for each topic

Answer

A. Enable Escalate to Case

Explanation: This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

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Question # 3

DreamHouse Realty(DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users. Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? Choose 2 answers

A. Map articles to Content Topics.

B. Map topics to data categories.

C. Enable "Share on Sites" setting.

D. Enable "Automate Topic Assignment” setting.

Answer

B. Map topics to data categories.
C. Enable "Share on Sites" setting.

To make Knowledge articles available to site users, you need to map topics to data categories and enable the “Share on Sites” setting. Topics are labels that you can assign to articles to make them easier to find and organize. Data categories are away of classifying articles based on a predefined hierarchy. You can map topics to data categories, so that when you assign a topic to an article, it automatically inherits the data category visibility settings. The “Share on Sites” setting allows you to share articles with public users on your site.

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Question # 4

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts. What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

C. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Answer

A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Explanation: This option allows UC to customize the self-registration process and create person accounts programmatically using Apex code. The standard self-registration configuration does not support person accounts and requires an existing business account to associate the new users with. Restricting the account record type access for the Site Guest User does not affect the self-registration process and may cause errors.

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Question # 5

Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN). What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.

B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

C. CK should provision and activate CDN in those regions where traffic is low

D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

Answer

A. CK should provision and activate CDN in those regions where traffic is high.

Explanation:

To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.

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