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Salesforce Experience-Cloud-Consultant Exam Sample Questions

Question # 1

Which three permissions are included for a delegated administrator? Choose 3 answers

A. Create and edit external user records

B. Manage object access for external users.

C. Add external users to multiple accounts

D. Generate new passwords for external users

E. Manage permissions sets for external users on their account.

Answer

A. Create and edit external user records
D. Generate new passwords for external users
E. Manage permissions sets for external users on their account.

Explanation: Three permissions that are included for a delegated administrator are A, D, and E. A delegated administrator is a user who has limited administrative privileges to perform certain user management tasks on behalf of an administrator. A delegated administrator can create and edit external user records, generate new passwords for external users, and manage permission sets for external users on their account. A delegated administrator cannot manage object access or add external users to multiple accounts.

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Question # 2

Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance. In which two ways can Salesforce PRM help UMS accelerate channel sales? Choose 2 answers

A. Enable partner lead routing

B. Automate partner entitlement assignment in Channel Sales teams

C. Extend automated quoting capabilities to partners

D. Use partner tiering in channel sales hierarchy

Answer

A. Enable partner lead routing
C. Extend automated quoting capabilities to partners

Explanation:

Partner lead routing allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. This helps UMS distribute leads more efficiently andincrease partner engagement. Automated quoting capabilities allow partners to generate quotes for customers using UMS’s pricing and discount rules. This helps partners close deals faster and more accurately.

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Question # 3

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?

A. Enable Escalate to Case

B. Limit the number of questions posted per day

C. Tell users to submit a case for unanswered questions

D. Create moderators for each topic

Answer

A. Enable Escalate to Case

Explanation: This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

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Question # 4

Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email. What caused this issue?

A. The sender's email address was changed while it was pending verification

B. The welcome emails were not enabled for the site.

C. The sender's email address was changed and not verified.

D. The roles were not enabled for the users.

Answer

C. The sender's email address was changed and not verified.

Explanation: One possible cause of this issue is that the sender’s email address was changed and not verified. The sender’s email address is the email address that appears as the sender of the welcome emails to the customer users. If the sender’s email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.

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Question # 5

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce. Which user license should be recommended for CK's employees to access Experience Cloud sites?

A. Salesforce Authenticated Site

B. Salesforce Unlimited

C. Customer Community

Answer

B. Salesforce Unlimited

Explanation:

To access Experience Cloud sites, CK’s employees should use the Salesforce Unlimited user license. This license allows employees to access Salesforce and Experience Cloud sites with the same login and credentials. It also provides unlimited custom objects, tabs, and apps, as well as enhanced storage and support. The Salesforce Unlimited user license is the most comprehensive and flexible license for Salesforce users.

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