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Salesforce Experience-Cloud-Consultant Exam Sample Questions

Question # 1

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK). UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns. What are the two considerations for creating partner users and granting access? Choose 2 answers

A. Only business accounts can be created as partner users

B. Assign Partner Community license to partner users.

C. Assign Customer Community Plus license to partner users.

D. Only person accounts can be created as partner users.

Answer

B. Assign Partner Community license to partner users.
C. Assign Customer Community Plus license to partner users.

Explanation:

Two considerations for creating partner users and granting access are B and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.

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Question # 2

What are two ways a question can be escalated to a case? Choose 2 answers

A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

B. Manually by users commenting ‘’Escalate’’

C. Automatically via Case Assignment Rules

D. Automatically via process Builder by meeting specified criteria

Answer

A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed
D. Automatically via process Builder by meeting specified criteria

Explanation:

A question can be escalated to a case in two ways: Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ‘’Escalate to Case’’ action in the Feed menu of the question post. Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.

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Question # 3

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communication preferences. Mow should CK help compile these preferences?

A. Create a Lightning Bolt solution that already includes all the preferences.

B. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

C. Use the standard Preferences Chatbot to gather the preferences.

D. Build a Service Console to gather the preferences.

Answer

B. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Explanation:

To set up a site and gather their customers’ communication preferences, CK should create a Lightning Bolt solution with a template and a login flow to gather the preferences. A Lightning Bolt solution is a package that contains an industry-specific template, theme, flows, apps, and components that can be used to create an Experience Cloud site. CK can create a Lightning Bolt solution that includes a template with the required pages and branding for its customers’ site. CK can also include a login flow in the Lightning Bolt solution, which is a flow that runs when a user logs in to the site. CK can use the login flow to collect the customers’ communication preferences and store them in Salesforce.

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Question # 4

A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users. Which step is required in order to use standard profiles in an experience?

A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.

B. Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.

C. Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login’ set to True.

D. Customer Community Plus Login Experience license need to be used.

Answer

A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.

To use standard profiles in an experience, the step that is required is to enable the “Allow using standard external profiles forself-registration, user creation, and login” option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the “Allow using standard external profiles for self-registration, user creation, and login” option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.

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Question # 5

DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular a topic is?

A. Trending Topics Channel

B. Collaboration Dashboard

C. Topic's detail page

D. Content Management Report

Answer

C. Topic's detail page

Explanation:

To find out how current and popular a topic is, site users can go to the topic’s detail page. The topic’s detail page shows information such as the number of followers, the number of posts, and the last activity date of the topic. Site users can also see the related topics and subtopics, as well as filter the content by type or time range.

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