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Salesforce FSL-201 Exam Sample Questions

Question # 1

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Opportunity to Create Work Order

B. Quick Action on Work Order Line Items to Create Opportunity

C. Quick Action on Work Order to Create Opportunity

D. Quick Action on Opportunity to Create Work Order Line Item

Answer

C.

Quick Action on Work Order to Create Opportunity

---

Question # 2

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report.

B. Create a custom report.

C. Use the standard Service Report

D. Use the standard Work Order email template.

Answer

C.

Use the standard Service Report

---

Question # 3

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

A. With Entitlement Templates

B. With Workflows

C. With Process Builder

D. With Work Order Types.

Answer

C.

With Process Builder

---

Question # 4

Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?

A. Create an Entitlement Template on the Product.

B. Create a Workflow Rule on the Case.

C. Create a Milestone on the Product.

D. Create a Visualforce Page on the Case.

Answer

C.

Create a Milestone on the Product.

---

Question # 5

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

A. Publish training documentation in a closed chatter group.

B. Increase training to Sales Representatives.

C. Publish pre-release documentation on the Customer Community.

D. Increase training to Field Service Technicians

Answer

C.

Publish pre-release documentation on the Customer Community.

D.

Increase training to Field Service Technicians

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