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Salesforce FSL-201 Exam Sample Questions

Question # 1

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

A. Work Order Line Items

B. Service Contract

C. Work Order

D. Account

Answer

D.

Account

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Question # 2

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

A. Products Required for Service Resources

B. Products Required for Service Appointments

C. Products Required for Work Order Line Items

D. Products Required for Work Orders

Answer

C.

Products Required for Work Order Line Items

D.

Products Required for Work Orders

---

Question # 3

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A. Create a recurring Service Appointment

B. Create Resource Absences every day.

C. Use appropriate Resource Operating Hours.

D. Use the Resource Availability Rule

Answer

C.

Use appropriate Resource Operating Hours.

---

Question # 4

Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

A. Require Technicians log all non-billable hours.

B. Require customer signature on billable Work Orders

C. Require approval on all Installations.

D. Require Technicians sign-off on Work Orders

Answer

D.

Require Technicians sign-off on Work Orders

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Question # 5

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D. A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

Answer

B.

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove
skills on the Work Order.

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