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Salesforce FSL-201 Exam Sample Questions

Question # 1

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order.

B. Call the Sales Team with the Opportunity.

C. Create a custom filed on the Work Order.

D. Create a Quick Action to create the Opportunity.

Answer

D.

Create a Quick Action to create the Opportunity.

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Question # 2

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A. Customer Communities Plus

B. Chatter Files Connect

C. Chatter Customer Groups

D. Partner Communities

E. Customer Communities

Answer

A.

Customer Communities Plus

D.

Partner Communities

E.

Customer Communities

---

Question # 3

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location. What set of steps should a Consultant recommend to dispatch the technician?

A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Answer

B.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

---

Question # 4

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A. Add the Resource Skill and track certification using reminder.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill as Time Phased.

D. Add the Resource Skill and remove from the Service Territory once expired

Answer

C.

Add the Resource Skill as Time Phased.

---

Question # 5

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A. Assets and Entitlements.

B. Assets and Service Contracts.

C. Accounts and Service Contracts.

D. Accounts and Assets

Answer

A.

Assets and Entitlements.

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