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Salesforce Field-Service-Consultant Exam Sample Questions


Question # 1

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A. Use Map Report Layers.
B. Color code using Gantt Palettes.
C. Create a Gantt Action to highlight.
D. Add the relevant field to the Field Set.


B. Color code using Gantt Palettes.
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm &type=5




Question # 2

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?
A. Only the Primary Assets related list on the Asset object
B. Only the Primary Assets related list on the Work Order object
C. Both the Primary Assets and Related Assets related lists on the Work Order object
D. Both the Primary Assets and Related Assets related lists on the Asset object


D. Both the Primary Assets and Related Assets related lists on the Asset object
This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships.htm &type=5




Question # 3

Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?
A. Update the Language of the current User.
B. Add the Service Report Language field to the Work Order Page Layout.
C. Add the Language field to the Contact Page Layout.
D. Update the Default Language of the Organization.


B. Add the Service Report Language field to the Work Order Page Layout.

This option allows generating a report in the customer’s language by selecting the language from a picklist field on the work order record. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm &type=5




Question # 4

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?
A. Service Appointment Reports
B. Service Resource Dashboard
C. Street-level Routing
D. Aerial Routing


C. Street-level Routing
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm &type=5




Question # 5

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
A. Configure and add excluded and required resource Work Rules to scheduling policies.
B. Configure resource preferences on the Account or Work Order.
C. Configure and add excluded and required resource business objectives to scheduling policies.
D. Configure customer preferences on the Service Resource record.


A. Configure and add excluded and required resource Work Rules to scheduling policies.
B. Configure resource preferences on the Account or Work Order.
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm &type=5



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