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Salesforce Health-Cloud-Accredited-Professional Exam Sample Questions

Question # 1

A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales. Which objectshould a consultant configure to track this visit type?

A. Action Plan

B. Visit

C. Work Type

D. Location

Answer

B. Visit

Explanation: A visit is an object that represents a field rep’s trip to a retail store or a customer location to perform certain tasks, such as selling products, conducting surveys, or taking orders1. A visitcan be created from a work type, which is a template that defines the key parameters and skill requirements for the visit2. A visit can also be associated with a location,which is an object that stores the address and geolocation of a place where a visit can occur3.
A consultant should configure the visit object to track the surgical case visits for reps tosell their product leveraging Intelligent Sales. This way, the reps can use the Intelligent Sales app to create and manage their visits, view their assigned tasks, scan products, and capture signatures4. The consultant can also use work types to standardize the duration, preparation, and wrap-up time for each visit type, and use locations to specify the service territories where the visits can take place.

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Question # 2

A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

A. Flow Session Setting -> CallCenterFlow

B. Feature Flag Setting -> CTIDriverSetting

C. Job Flow Setting -> ConsoleDisplayValue

D. Health Cloud Setting -> HcFeatureDriver

Answer

D. Health Cloud Setting -> HcFeatureDriver

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Question # 3

Which two of the following statements are true about Care Teams? (Choose Two.)

A. Care Team Members are optional on a Care Plan.

B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

C. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.

D. Communities must be enabled before External Care Team members can be added.

Answer

A. Care Team Members are optional on a Care Plan.
B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

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Question # 4

A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?

A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.

B. Create a custom FHIR Adapter to make calls to Health Cloud.

C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

D. Create an Apex class and leverage Intelligent Appointment Management.

Answer

C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.

Explanation: To implement a robust appointment management system for a provider that uses an external system, a consultant should use a package created by ISV (Independent Software Vendor) for Health Cloud. This would allow the provider to leverageexisting solutions that are integrated with Health Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex class are not viable options for this requirement3.

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Question # 5

A new user story requires an OmniScript to update an existing fieldon a custom SObject. Which two components should a consultant use to satisfy the requirement?

A. SOQL Query

B. API Actions

C. Integration Procedures

D. DataRaptors

Answer

C. Integration Procedures
D. DataRaptors

Explanation: C is correct because Integration Procedures are components that can be used toupdate an existing field on a custom SObject. Integration Procedures are reusable processes that can perform various actions on data, such as reading, writing, transforming, or validating. Integration Procedures can be invoked from an OmniScript or a DataRaptor, and can accept input parameters and return output values.
D is correct because DataRaptors are components that can be used to update an existing field on a custom SObject. DataRaptors are data transformation tools that can extract, load, or transform data from any Salesforce object or external data source. DataRaptors can be invoked from an OmniScript or an Integration Procedure, and can accept input parameters and return output values.

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