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ITIL ITIL-4-Foundation Exam Sample Questions


Question # 1

Which describes outcomes?

A.

Tangible or intangible deliverables

B.

Results desired by a stakeholder

C.

Configuration of an organization's resources

D.

Functionality offered by a product or service



B.

Results desired by a stakeholder






Question # 2

What is an output?

A.

A possible event that could cause harm or loss

B.

Something created by carrying out an activity

C.

A result for a stakeholder

D.

A change of state that has significance for the management of a configuration item



B.

Something created by carrying out an activity






Question # 3

Which describes normal changes?

A.

Changes that need to be scheduled and assessed following a process

B.

Changes that are low-risk and pre-authorized

C.

Changes that are typically initiated as service requests

D.

Changes that must be implemented as soon as possible



A.

Changes that need to be scheduled and assessed following a process






Question # 4

What are the three phases of 'problem management'?

A.

Problem identification, problem control, error control

B.

Problem analysis, error identification, incident resolution

C.

Problem logging, problem classification, problem resolution

D.

Incident management, problem management, change control



A.

Problem identification, problem control, error control






Question # 5

When should a full risk assessment and authorization be carried out for a standard change?

A.

Each time the standard change is implemented

B.

When the procedure for the standard change is created

C.

At least once a year

D.

When an emergency change is requested



B.

When the procedure for the standard change is created





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