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Exin ITIL-Foundation Exam Sample Questions


Question # 1

Which two elements of financial management for IT services are mandatory?

A.

Budgeting and charging

B.

Accounting and charging

C.

Budgeting and accounting

D.

Costing and charging



C.

Budgeting and accounting






Question # 2

Which process is responsible for sourcing and delivering components of requested standard services?

A.

Request fulfilment

B.

Service portfolio management

C.

Service desk

D.

IT finance



A.

Request fulfilment






Question # 3

Why is ITIL successful?

A.

It always guarantees cost savings

B.

Its practices are applicable to any IT organisation

C.

It makes technology architecture easy to design

D.

It can be fully implemented in 30 days



B.

Its practices are applicable to any IT organisation






Question # 4

What is the primary focus of component capacity management?

A.

Management, control and prediction of the performance, utilization and capacityof individual elements
of IT technology

B.

Review of all capacity supplier agreements and underpinning contracts with supplier management

C.

Management, control and prediction of the end-to-end performance and capacity of the live,
operational IT services

D.

Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion



C.

Management, control and prediction of the end-to-end performance and capacity of the live,
operational IT services






Question # 5

Why is it important forservice providers to understand patterns of business activity (PBA)?

A.

PBA are based on organizational roles and responsibilities

B.

IT service providers CANNOT schedule changes until they understand PBA

C.

Demand for the services delivered by serviceproviders are directly influenced by PBA

D.

Understanding PBA is the only way to enable accurate service level reporting



C.

Demand for the services delivered by serviceproviders are directly influenced by PBA





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