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Exin ITILFND Exam Sample Questions


Question # 1

What BEST describes the value of service transition to the business?

A.

It supports the creation of a catalogue of services

B.

It leads to gradual and continual improvement in service quality

C.

It provides quick and effective access to standard services

D.

It results in higher volumes of successful change



D.

It results in higher volumes of successful change






Question # 2

Which one of the following includes four stages called Plan, Do, Check and Act?

A.

The Deming Cycle

B.

The continual service improvement approach

C.

The seven-step improvement process

D.

The service lifecycle



A.

The Deming Cycle






Question # 3

Which statement about the service portfolio is TRUE?

A.

The service portfolio includes ail services except those managed by third parties

B.

It is an integral part of the service catalogue

C.

It allows the organization unlimited resources when planning for new service
deployments

D.

It represents all resources presently engaged or being released in various stages of the
service lifecycle



D.

It represents all resources presently engaged or being released in various stages of the
service lifecycle


References: Reference:
http://docs.livetime.com/LiveTime61/ServiceManager/service_portfolio_management.htm
(Second para)





Question # 4

Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above



D.

All of the above






Question # 5

Which of the following correctly states the relationship between urgency, priority and impact?

A.

Impact, priority and urgency are independent of each other

B.

Urgency should be based on impact and priority

C.

Impact should be based on urgency and priority

D.

Priority should be based on impact and urgency



D.

Priority should be based on impact and urgency





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