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Microsoft MB-240 Exam Sample Questions

Question # 1

Contoso has asked that you create several work order types to meet their Requirements and Planned Changes. Of the many work order types requested, which three should you create? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Installation

B. Agreement

C. Returns

D. Inspection

E. Preventative Maintenance

Answer

A. Installation
D. Inspection
E. Preventative Maintenance

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Question # 2

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?

A. Schedule by using drag and drop on the Schedule Board.

B. Schedule by using the Schedule Assistant.

C. Schedule the using Resource Scheduling Optimization.

D. Schedule by building a rule to automatically assign the customer-preferred resource.

Answer

A. Schedule by using drag and drop on the Schedule Board.

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Question # 3

Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it. What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Ensure the user is assigned the appropriate Microsoft Power Apps license.

B. Ensure the user is correctly set up in the Woodford solution.

C. Ensure the minimum supported version of the Field Service solution is installed.

D. Ensure the user is assigned the Field Service-Resource security role.

Answer

C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

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Question # 4

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Verify that the customer is nor on the exclusion list.

B. Ensure the customers Communication Type is set to Both

C. Within the Customer Portal, update Show Resource Phone to Yes.

D. Verify that the Main Phone field is populated.

E. Ensure the customer's communication preference is set to Allowed

Answer

A. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed

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Question # 5

You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?

A. Yes

B. No

Answer

A. Yes

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