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Microsoft MB-240 Exam Sample Questions

Question # 1

You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.< You are in the process of creating push notifications for the mobile app, and you have the following requirement: When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone. What should you do?

A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the box priority field has a value of Emergency priority.

C. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out of-the-box priority field has a value of Emergency priority.

D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

Answer

A. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.

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Question # 2

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?

A. Schedule by using drag and drop on the Schedule Board.

B. Schedule by using the Schedule Assistant.

C. Schedule the using Resource Scheduling Optimization.

D. Schedule by building a rule to automatically assign the customer-preferred resource.

Answer

A. Schedule by using drag and drop on the Schedule Board.

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Question # 3

You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?

A. Use asset properties to provide location details.

B. Attach a functional location to each asset.

C. Create a detailed service account tree.

D. Create a custom entity to house asset location details.

Answer

B. Attach a functional location to each asset.

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Question # 4

Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory. The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?

A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.

B. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.

C. In the Scheduler Settings, select one Territory.

D. Add a Booking Requirements tab.

Answer

A. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.

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Question # 5

Your organization is planning to implement Field Service mobile app based on the Microsoft Power Platform. You need to install this app on a mobile device and test it. What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Ensure the user is assigned the appropriate Microsoft Power Apps license.

B. Ensure the user is correctly set up in the Woodford solution.

C. Ensure the minimum supported version of the Field Service solution is installed.

D. Ensure the user is assigned the Field Service-Resource security role.

Answer

C. Ensure the minimum supported version of the Field Service solution is installed.
D. Ensure the user is assigned the Field Service-Resource security role.

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