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Microsoft MB-240 Exam Sample Questions

Question # 1

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility?

A. Configure a work order type for high priority issues, to help categorize high priority work order records.

B. Configure an Incident type for high priority incidents on work order records.

C. Configure the status color for a booking status record, to identify high priority work order records.

D. Configure a priority record to allow you to identify high priority work order records.

Answer

C. Configure the status color for a booking status record, to identify high priority work order records.

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Question # 2

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services. The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it. What should the company implement to handle this sort of issue?

A. Microsoft Dynamics 365 Guides

B. Microsoft Dynamics 365 Remote Assist

C. Microsoft Teams

D. Resource Scheduling Optimization

Answer

B. Microsoft Dynamics 365 Remote Assist

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Question # 3

You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles. Which two options should you choose? Each correct answer presents a complete solution.

A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

B. Set the Default Radius Value to 50 under Scheduling Parameters.

C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.

D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Answer

A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.

Explanation:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings

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Question # 4

You are implementing Connected Field Service. You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Azure Blob Storage

B. Azure SQL Database

C. App Services

D. Cognitive Services

E. Azure Cosmos Database

Answer

A. Azure Blob Storage
C. App Services

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Question # 5

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets. You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices. You need to find the issue and resolve it. Which action should you choose?

A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

B. Create the IoT Connected Device connection role to link devices to customer assets.

C. Register the device in Dynamics 365 Connected Field Service.

D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Answer

D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

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