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The Open Group OG0-092 Exam Sample Questions


Question # 1

Scenario: Global Mobile 1
Please read this scenario prior to answering the question
Global Mobile is a mobile telecommunications company formed through a series of mergers and
acquisitions. They are yet to fully integrate the customer service systems for the most recent
acquisitions, and as result, customer service has been a major concern for the Chief Technology
Officer.
Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the
customer retention (Churn) rate have fallen below the industry average. The Corporate Marketing
group has published some new findings about customer satisfaction. The customers appear to be
switching to Air Light, a competitor, because of superior customer service. Global Mobile actually
has better coverage in nearly all markets than Air Light, and good roaming agreements that keep
rates low for business travelers. But, customer satisfaction has remained low.
The Business Strategy group and the Enterprise Architecture group have conducted a high-level
project to develop the enterprise-wide strategic plan. They have developed a business scenario
which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the
Corporate Board.
The planning for the program has been underway for several months. Global Mobile has selected
TOGAF 9 as the basis for its Enterprise Architecture.
The Corporate Board has approved funding for a multi-million Euro conversion to transition to a
packaged Customer Service System. It is anticipated that the overall program will take five years
to complete, but there are some tactical projects that can commence immediately to address the
situation. The Corporate Board has placed one additional major constraint on the program. In
addition to achieving the business outcomes directly related to improving overall customer service
within each business unit, the Corporate Board expects the Target Architecture to produce an
additional saving of at least 30% over current operating costs through energy efficiency initiatives,
virtualization of servers and workstations, and expanded telecommuting and desk-sharing. This
Green initiative is intended to become a model for future investments at all company facilities
worldwide.
Refer to Global Mobile scenario

You have been engaged as a consultant to advise the Chief Architect on the best ways to
approach to the implementation planning activities for this significant business transformation.
Based on TOGAF 9, which of the following is the best answer? (Is this the right answers to
choose?)

A.

You recommend using conventional implementation planning techniques. The horizontal scope
of the Green initiative would make the Capability-Based Planning approach used in the
organization's TOGAF-based Enterprise Architecture framework difficult to manage and govern.
This approach to planning was better applied within the vertical scope of a business unit.

B.

You recommend that the implementation planning activities be conducted using Capability-
Based Planning. This is appropriate because the Green initiative is an enterprise-wide plan with a
horizontal scope. Its metrics are aggregated at the enterprise level. It is crucial to gain business
unit support and cooperation to achieve the broader business outcomes which will benefit all.

C.

The Capability-Based Planning approach used in the organization's TOGAF-based Enterprise
Architecture framework is focused on business outcomes. The Green initiative is an infrastructure
program that is technical in nature; therefore, it would not be appropriate to use the Capability-
Based Planning approach. Instead, the Global Mobile systems development lifecycle approach
should be utilized to develop the Solution Architecture.

D.

 You recommend using conventional implementation planning techniques. The Capability-Based
Planning approach is normally only used in public sector, defense-related programs. This
approach is not appropriate for a private sector company.



B.

You recommend that the implementation planning activities be conducted using Capability-
Based Planning. This is appropriate because the Green initiative is an enterprise-wide plan with a
horizontal scope. Its metrics are aggregated at the enterprise level. It is crucial to gain business
unit support and cooperation to achieve the broader business outcomes which will benefit all.


Explanation:




Question # 2

SureFlight Air Carrier has received approval for the acquisition of a regional carrier.
To integrate the new acquisition, a TOGAF based enterprise architecture program has been
initiated. The CIO sponsors the activity supported by the Chief Architect.
In Phase A within the initial iteration the CIO wants to ensure that the architecture activities are
recognized among the various stakeholders of the enterprise.
Refer to the scenario above
You are a consultant supporting the Chief Architect that should explain how to identify and engage
the stakeholders at this stage of the program.
Identify the best answer accordingly to the TOGAF 9 guidelines.
Choose one of the following answers

A.

Using the business scenarios technique you would identify supporting and not supporting
stakeholders.
Then you would list the set of viewpoints that are addressing the stakeholder concerns and share
these with them.

B.

You first priority is to communicate with the regional carrier stakeholders developing a
Communications
Plan to share main features and discuss opportunities with them.

C.

You conduct a pilot proof of concept during Phase A to demonstrate the technical feasibility to
the stakeholders explaining the approach available from your preferred suppliers.

D.

You identify all the main stakeholders on both the acquired carrier and the rest of the
enterprise. Using a stakeholder map, you classify and record their power in relation to this activity.
You then focus on implementing the relevant viewpoints that can address the concerns of every
main stakeholder identified in the stakeholders map.




D.

You identify all the main stakeholders on both the acquired carrier and the rest of the
enterprise. Using a stakeholder map, you classify and record their power in relation to this activity.
You then focus on implementing the relevant viewpoints that can address the concerns of every
main stakeholder identified in the stakeholders map.



Explanation:




Question # 3

Scenario: AGEX Inc.
Please read this scenario prior to answering the question
AGEX is a large, global commodities trading company which has been growing rapidly through a
series of acquisitions.
Each new business is performing well in its markets. However, the lack of integration between
headquarters and the business units has increasingly caused problems in the handling of
customer and financial information. The inability to share information across businesses has
resulted in lost opportunities to "leverage the synergies" that had been intended when the
businesses were acquired. At present, each business unit maintains its own applications. Despite
an earlier initiative to install a common application to manage customer, products, supplier, and
inventory information, each business unit has different ways of defining each of these core
elements and has customized the common application to the point where the ability to exchange
information is difficult, costly, and error-prone.
As a result, AGEX has begun implementing a single Enterprise Resource Planning (ERP) system
to consolidate information from several applications that exist across the lines of business. The
Corporate Board is concerned that the new ERP system must be able to manage and safeguard
customer information in a manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company
expands its online services offered to clients and trading partners.

The CIO has formed an Enterprise Architecture department, and one of the primary goals in its
charter is to coordinate efforts between the ERP implementation team and the business unit
personnel who will be involved in the migration process. The CIO has also formed a crossfunctional
Architecture Review Board to oversee and govern the architecture.
After reviewing the available alternatives, and based on recommendations from the ERP vendor,
AGEX has selected TOGAF 9 as the basis for its Enterprise Architecture program.
The CIO has endorsed this choice with the full support of top management.
Refer to the AGEX Inc. Scenario
You are serving as the Chief Architect.

You have been asked to recommend the approach to take in the Preliminary Phase to ensure that
the Corporate Board's concern is addressed.
Based en TOGAF 9, which of the following is the best answer?

A.

You evaluate the implications of the Board's concern in terms of regulatory and security policy
requirements. You then update the AGEX security policy to reflect the concern, ensuring that this
policy is communicated across the organization.
You allocate a security architecture team to ensure that security considerations are included in
ongoing architecture planning. You then assess the security implications and agreements within
the AGEX businesses and their suppliers.

B.

 You evaluate the implications of the Board's concern in terms of regulatory requirements and
their impact on business goals and objectives. Based on this understanding, you then issue a
Request for Architecture Work to commence an architecture development project to develop a
solution that will address the Board's concern.
You allocate a security architect to oversee the implementation of the solution in the ERP system
that is being developed.

C.

 You start by clarifying the intent that the Board has for raising this concern. This enables you to
understand the implications of the concern in terms of regulatory requirements and the potential
impact on current business goals and objectives.
You propose that a security architect or security architecture team be allocated to develop
comprehensive security architecture.

D.

You evaluate the implications of the Board's concern by examining the potential impacts on
business goals and objectives. Based on your understanding, you then update the current AGEX
security policy to include an emphasis on the Board's concern.
In addition, you allocate a security architect to ensure that security considerations are included in
the architecture planning for all domains.



A.

You evaluate the implications of the Board's concern in terms of regulatory and security policy
requirements. You then update the AGEX security policy to reflect the concern, ensuring that this
policy is communicated across the organization.
You allocate a security architecture team to ensure that security considerations are included in
ongoing architecture planning. You then assess the security implications and agreements within
the AGEX businesses and their suppliers.


Explanation:




Question # 4

Scenario:
Please read this scenario prior to answering the Question You are serving as the Chief Architect
for a large, global commodities trading company which has been growing rapidly through a series
of acquisitions. Each business is performing well in its markets. However, the lack of integration
between headquarters and the business units has increasingly caused problems in the handling of
customer and financial information. The inability to share information across businesses has
resulted in lost opportunities to "leverage the synergies" that had been intended when the
businesses were acquired. At present, each business unit maintains its own applications. Despite
an earlier initiative to install a common application to manage customer, products, supplier, and
inventory information, each business unit has different ways of defining each of these core
elements and has customized the common application to the point where the ability to exchange
information is difficult, costly, and error-prone. As a result, the company has made the decision to
introduce a single enterprise-wide application to consolidate information from several applications
that exist across the lines of business. The application will be used by all business units and
accessed by suppliers through well defined interfaces.
Refer to the Scenario As part of the process for establishing the Enterprise Architecture
department, you are developing a set of architecture principles to guide the activities. You need to
specify the best approach for this work. Based on TOGAF 9, which of the following is the best
answer?

A.

You gather information from credible industry sources in the commodities business. Based on
that, you assess current trends and apply that to defining a set of principles that embody best
practices. You select architecture principles that do not conflict with each other and that should be
stable. You ensure that all the principles are realistic and avoid including principles that are obvious.

B.

You examine the mission statements for the company and each of its businesses, together with
the corporate value statements. Based on that, you define a set of principles and review with the
CIO. When developing the principles you ensure that they actively promote the alignment of IT
with the business strategies and initiatives of the company. You then seek the endorsement of the
CIO and senior management.

C.

 You define a set of principles that support the preferred best practices embodied in the
Enterprise Architecture department charter. You publish the principles on the corporate intranet to
ensure widespread acceptance and compliance. You then schedule regular periodic Compliance
Assessments with individual business units to check that they have made satisfactory progress
toward meeting the objectives and conditions embodied in the principles.

D.

You examine the mission statements for the company and each of its businesses, together with
the corporate value statements. Based on that, you work with the Architecture Board to define the
principles.
When developing the principles you ensure that they actively promote the alignment of IT with the
corporate business strategies. You then hold a series of review meetings with all the relevant
stakeholders, including senior management, ensuring their support.



D.

You examine the mission statements for the company and each of its businesses, together with
the corporate value statements. Based on that, you work with the Architecture Board to define the
principles.
When developing the principles you ensure that they actively promote the alignment of IT with the
corporate business strategies. You then hold a series of review meetings with all the relevant
stakeholders, including senior management, ensuring their support.


Explanation:




Question # 5

Chiamin Metals is a leading world-wide manufacturer for continuous casting and bottom pouring
powders. In addition to mould powders, the company also produces cored wire for secondary
metallurgy. Chiamin Metals offers a variety of products and uses a paper-based catalog to
sponsor them. A new CIO has joint the enterprise and has set up a team of Enterprise Architects
following the TOGAF 9 practice. The main challenge is now to offer to Chiamin Metals customers
a centralized and reliable entry point for their request via the implementation of a global online
portal. This will allow the management of new marketing activities and will enable the new Chiamin
Metals' ecommerce service.
Refer to the scenario above
You are the Chief Architect and the CIO asked you to present an Architecture Vision to address
the above business problem. Identify the best answer accordingly to the TOGAF 9.
Choose one of the following answers

A.

You identify key stakeholders, their concerns, and define the key business requirements to be
addressed in the architecture engagement and generate a Stakeholder Map. You Evaluate
business capabilities and execute a Business Transformation Readiness Assessment. You apply
the Business Scenarios technique to create a high-level view of the Baseline and Target
Architectures also based on the stakeholder concerns, business capability requirements, scope,
constraints, and principles.

B.

As requested by the CIO you focus on the Architecture Vision documentation and apply the
Business Scenarios technique to create a high-level view of the Baseline and Target Architectures
also based on the stakeholder concerns, business capability requirements, scope, constraints, and
principles.

C.

 You create a high-level view of the Target Architectures and then present them to the CIO.

D.

 As requested by the CIO you focus on the Architecture Vision and create a detailed view of the
Baseline Architectures. This is done for Business, Data, Application and Technology domains and
then presented to the CIO using the Architecture Definition Document.




A.

You identify key stakeholders, their concerns, and define the key business requirements to be
addressed in the architecture engagement and generate a Stakeholder Map. You Evaluate
business capabilities and execute a Business Transformation Readiness Assessment. You apply
the Business Scenarios technique to create a high-level view of the Baseline and Target
Architectures also based on the stakeholder concerns, business capability requirements, scope,
constraints, and principles.


Explanation:



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