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Salesforce OmniStudio-Consultant Exam Sample Questions

Question # 1

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: • Allow the user to select one or more energy products from a list • Get current energy usage data from an external system via an API • Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

A. DataRaptor Post Action

B. Multi-select Input

C. Post to Object Action

D. HTTP Action

Answer

A. DataRaptor Post Action
B. Multi-select Input
E.

Explanation:

The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing

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Question # 2

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

A. DataRaptor Turbo Extract

B. OmniScript

C. FlexCard

D. Integration Procedure

E. DataRaptor Load

Answer

A. DataRaptor Turbo Extract
D. Integration Procedure
E. DataRaptor Load

Explanation:

The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of “network issue” from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted. DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs. OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.

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Question # 3

A business process needs to perform a multi-step calculation on each contact record in a list. Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A. Loop Block

B. Batch Action

C. Conditional Block

D. DataRaptor Transform Action

Answer

A. Loop Block

Explanation:

The feature that can be used to meet this requirement in an Integration Procedure is Loop Block. Loop Block allows the designer to iterate over a collection of data and perform actions on each item. In this case, a Loop Block can be used to loop over each contact record in the list and perform a multi-step calculation using Calculation Actions or Calculation Procedures. Batch Action is not a feature in Integration Procedure, but a type of Action element that can perform bulk operations on data. Conditional Block is used to specify a condition that determines whether the actions inside the block will run or not. DataRaptor Transform Action is used to transform data from one format to another using templates.

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Question # 4

A consultant needs to design an OmniScript to capture the following information: • Select one payment method from a list of options • Enter the address information with autocomplete • Enter a phone number Which OmniScript elements should be used to capture this information?

A. Radio, TypeAhead, and Telephone

B. Multi-Select. Address, and Telephone

C. Checkbox, Geolocation, and Number

D. Select, TypeAhead, and Number

Answer

D. Select, TypeAhead, and Number

Explanation:

The correct OmniScript elements to capture the information are Select, TypeAhead, and Number. Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi-Select, and Checkbox are not suitable for single selection scenarios. Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.

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Question # 5

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: • Allow the user to select one or more energy products from a list • Get current energy usage data from an external system via an API • Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

A. DataRaptor Post Action

B. Multi-select Input

C. Post to Object Action

D. Radio Input

E. HTTP Action

Answer

A. DataRaptor Post Action
B. Multi-select Input
E. HTTP Action

Explanation:

The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing

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