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Salesforce OmniStudio-Consultant Exam Sample Questions


Question # 1

In which two scenarios should a DataRaptor be used? Choose 2 answers
A. To retrieve an account and Its related contacts
B. To retrieve today's financial news
C. To send an SMS alert to the user when a process completes
D. To merge the city and state fields into a single field


A. To retrieve an account and Its related contacts

D. To merge the city and state fields into a single field

Explanation:

The two scenarios where a DataRaptor should be used are: to retrieve an account and its related contacts, and to merge the city and state fields into a single field. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Extract can retrieve data from one or more Salesforce objects using SOQL queries, and store it in an Interface object or a JSON object. A DataRaptor Transform can map data from one Interface object or JSON object to another, and apply formulas and functions to transform the data. For example, a DataRaptor Transform can concatenate two fields into one using the + operator




Question # 2

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

A. Datatable
B. Remote Action
C. Response Action
D. Edit Block


C. Response Action

D. Edit Block

Explanation:

The two OmniScript features that the consultant should recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display a list of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them




Question # 3

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
A. Policies including type, issue date, amount ,br>
B. Terms and Conditions for each policy
C. Guided troubleshooting process
D. Customer name, title, phone, email


A. Policies including type, issue date, amount ,br>
D. Customer name, title, phone, email

Explanation:

The two pieces of data that the consultant should recommend displaying using FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents




Question # 4

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers
A. Error conditions
B. User input fields
C. Links or images
D. Text formatting
E. Table formatting


C. Links or images

D. Text formatting

E. Table formatting

Explanation:

A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript




Question # 5

A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?
A. OmniScripts
B. FlexCards
C. Integration Procedures
D. DataRaptors


B. FlexCards




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