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Salesforce Order-Management-Administrator Exam Sample Questions

Question # 1

An administrator is creating a flow to manage order fulfillment The administrator creates a fault path to handle a possible error. What object record should the administrator create in the fault path to notify users of an error?

A. Order Error

B. Process Exception

C. Order Summary Exception

D. Fulfillment Error

Answer

B. Process Exception

Explanation:

The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. Verified References: https://help.salesforce.com/s/articleViewid=sf.order_management_process_exception.htm &type=5

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Question # 2

An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?

A. Stock Keeping Unit values must be updated

B. The payment data must be updated

C. The stock levels in the org are depleted from the first order

D. The Order Reference Number must be updated

Answer

B. The payment data must be updated
D. The Order Reference Number must be updated

Explanation:

Two likely causes that could make the second submission of the same JSON payload fail are:

The payment data must be updated. The payment data in the JSON payload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.

The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.

Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm &type=5

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Question # 3

Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?

A. Created

B. Active

C. Drafted

D. New

E. Open

Answer

B. Active
D. New

Explanation:

Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement.

Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5

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Question # 4

Whatare tworeasonsforusing Flows instead of Apex code?

A. Flows can be modified and created without a developer

B. Flows have better performance options for large batches of records

C. Flows can be triggered by undelete events

D. Flows provide a visual debug process

Answer

A. Flows can be modified and created without a developer
D. Flows provide a visual debug process

Explanation:

Two reasons for using Flows instead of Apex code are:

Flows can be modified and created without a developer. Flows are declarative tools that allow administrators to build complex business logic using clicks instead of code. Flows do not require any programming skills or knowledge, and they can be easily modified and maintained by administrators.

Flows provide a visual debug process. Flows have a built-in debugger that allows administrators to test and troubleshoot their flows in a graphical interface. The debugger shows the flow execution path, the values of variables and sObject fields, and any errors or warnings that occur in the flow.

Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm &type=5

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Question # 5

A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel

C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page

D. Modify the compact layout on the Credit Memo object

Answer

D. Modify the compact layout on the Credit Memo object

Explanation:

The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:

https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5

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