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Pegasystems PEGACPLSA88V1 Exam Sample Questions

Question # 1

U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area. What do you configure in Next-Best-Action Designer to implement this requirement?

A. Applicability rules

B. A prioritization formula

C. A customer segment

D. An audience

Answer

C. A customer segment

Explanation:

• Identify the Target Audience: To ensure that the advertisement targets customers in the eastern region, you need to define a specific customer segment that includes customers residing in that area.

• Customer Segment Configuration: In Pega's Next-Best-Action Designer, customer segments allow you to group customers based on specific attributes, such as location, ensuring that only the relevant audience sees the offer.

• Implementation: Configure the customer segment by setting the geographic criteria to include customers from the eastern region.

• Reference: Pega Marketing and Customer Decision Hub documentation emphasize the use of customer segments to personalize and target offers effectively (Pega Customer Decision Hub, Segmentation and Targeting).

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Question # 2

Which configuration steps do you perfrom to enable an access group for offline user?

A. Force a full syn for members of the access group

B. Enable caching for the access group

C. Create a model operator for the access group to authienticate users.

D. configure an offline-capable portal as the default portal for the access group

Answer

D. configure an offline-capable portal as the default portal for the access group

Explanation:

To enable an access group for offline users, you need to configure an offline-capable portal as the default portal for the access group. This ensures that when users log in, they have access to the correct interface and functionality that supports offline usage.

[Reference: Pega documentation on Offline Mobile > Configuring Access Groups for Offline Use, , ]

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Question # 3

A Pega developer working on customizing GetNextWork functionality has overridden the GetNextWork_WorkBasketUrgencyThreshold application settings rule, because they want to define a minimum cutoff value for assignment urgency. Overriding this value can speed things up by changing the order in which assignment candidates are examined. As an LSA, which one of the following would you recommend as a best practice in this situation?

A. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.

B. To keep in sync with the work list, change the Urgency Threshold for the worklist as well.

C. To avoid customization, do not approve check-in of the rule.

D. To simplify testing of GetNextWork functionality, supply different cutoffs for different production levels.

Answer

A. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.

Explanation:

Creating a Separate Ruleset:

It is considered best practice to isolate customizations in a separate ruleset to simplify future migrations and upgrades.

Benefits of Separate Ruleset:

Easier to identify and manage customizations.

Simplifies the process of moving custom rules between environments.

Reduces the risk of conflicts during upgrades.

Implementation:

Define a new ruleset specifically for the custom GetNextWork functionality.

Override the necessary rules within this ruleset.

References:

Pega Best Practices Guide

Pega Academy Course on Rule Management and Versioning

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Question # 4

Identify three rule types that are used in defining Authentication Service data instances. (Choose Three)

A. Data pages

B. Activities

C. Connectors

D. Reports

E. Data transforms <br>

Answer

A. Data pages

B. Activities

E.

Data transforms <br>

Explanation:

To define Authentication Service data instances in Pega, the following rule types are used:

Data pages: Used to retrieve and store authentication-related data.

Activities: Perform operations such as authentication logic and integration with external systems.

Data transforms: Used to map and transform authentication data.

References: Defining Authentication Services in Pega

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Question # 5

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

A. Stops presenting offers to the customer

B. Adds the customer to the potential churn list

C. Reevaluates the Next-Best-Action

D. Sends a detailed email about the offer

Answer

C. Reevaluates the Next-Best-Action

Explanation:

Next-Best-Action Reevaluation:When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.

Process Steps:

Capture the rejection event.

Trigger the reevaluation process.

Determine the next best offer or action based on updated customer data and context.

References:

Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.

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