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Pegasystems PEGACPSA23V1 Exam Sample Questions

Question # 1

Employees submit time-off requests that must be approved by their manager. If the requested time off is extended beyond three weeks, the manager, director, and a member of human resources (HR) must approve the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A. Create a decision table and evaluate all rows.

B. Use a cascading approval with an authority matrix.

C. Use a cascading approval with a reporting structure.

D. Configure custom approvals in the reporting structure.

Answer

B. Use a cascading approval with an authority matrix.

C. Use a cascading approval with a reporting structure.

Explanation:

For time-off requests requiring multiple levels of approval based on the duration of the request, combining a cascading approval process with an authority matrix and custom approvals configured in the reporting structure is effective. The authority matrix can define different approval rules based on the length of the time-off requested, while custom approvals allow for the inclusion of additional approvers, such as HR, when the request exceeds a specific threshold (e.g., three weeks). This ensures that all necessary approvals are obtained in a structured and hierarchical manner.

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Question # 2

Which two statements demonstrate the role of a report? (Choose Two)

A. Reports are used to assess process performance.

B. Reports are used to update data in a database.

C. Reports are used to select items from a list while working in an assignment.

D. Reports are used to source a list of selectable items while working in an assignment

Answer

A. Reports are used to assess process performance.
D. Reports are used to source a list of selectable items while working in an assignment

Explanation:
Reports in Pega serve multiple functions related to data handling and display:
A. Reports are used to assess process performance. Reports provide critical insights into various aspects of business processes, enabling organizations to monitor, evaluate, and optimize their operations.
D. Reports are used to source a list of selectable items while working in an assignment. In addition to performance monitoring, reports can dynamically generate lists of items that users can select from during their tasks, facilitating data-driven decision-making and actions within assignments.

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Question # 3

Consider the following requirement: The patient must be able to modify physician details at any time without impacting primary case processing. Which configuration satisfies this requirement?

A. Add a case-wide optional action to the case life cycle.

B. Add a primary stage with at least one process to the case life cycle.

C. Add an alternate stage with at least one process to the case life cycle.

D. Add an assignment to the case life cycle.

Answer

C. Add an alternate stage with at least one process to the case life cycle.

Explanation: The requirement specifies that modifying physician details should be possible at any time without impacting primary case processing. An alternate stage in Pega allows for actions that do not directly interfere with the main process flow of the case life cycle. This configuration enables asynchronous processing of secondary tasks such as updating details that are important but not critical to the main case progression. This approach keeps the primary case stages focused on their core objectives while providing flexibility for side tasks.

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Question # 4

Creating a new rule in Pega Platform is typically done to define a new behavior or functionality in the application, which can then be reused as needed. In the given scenario, a designer is reusing a UI section every time the same behavior is needed in the application. By creating a new rule for the UI section, the designer can ensure consistent behavior and avoid duplicating effort. For which use case do you create a new rule in a Pega Platform™ application?

A. A developer creates a parallel process to audit changes that a service agent makes.

B. A developer makes changes to an email message configured in the case life cycle.

C. A designer reuses a UI section every time the same behavior is needed in the application.

D. A business user issues a change request for the application to set the default value of a field.

Answer

C. A designer reuses a UI section every time the same behavior is needed in the application.

Explanation: In Pega Platform, creating a new rule is an effective way to define and encapsulate specific behaviors or functionalities that can be reused across the application, enhancing maintainability and consistency. When a designer reuses a UI section frequently across different parts of the application, creating a rule for this UI section ensures that it maintains uniform behavior wherever it is used. This approach prevents duplication of design efforts and ensures that any updates to the UI section are centrally managed and uniformly propagated throughout the application.

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Question # 5

A music studio allows clients to upload audio recordings, and if they choose, they can upload before they begin consultation. The studio wants to pause case processing after the Client Intake stage and give clients 72 hours to upload recordings before beginning the Client Consultation process. Which configuration meets this requirement?

A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours.

B. Configure a service level on the stage that contains the Client Consultation process with a deadline of 72 hours.

C. Configure a child case to upload recordings. Add a Wait shape with a case dependency until the child case is resolved.

D. Configure a validate rule on the Client Intake stage and set the elapsed time to 72 hours.

Answer

A. Configure a case wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours.

Explanation:

To pause case processing after the Client Intake stage and provide a timeframe for clients to upload recordings:

A. Configure a case-wide optional action to allow uploads. Add a Wait shape with a Timer Wait type set to 72 hours. This configuration meets the requirement by allowing an optional action for clients to upload their recordings and then using a Wait shape to pause the case. The Timer Wait type ensures that the case will not proceed to the Client Consultation stage until 72 hours have passed, giving clients ample time for uploads.

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