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Pegasystems PEGACPSA23V1 Exam Sample Questions

Question # 1

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days. What is the process that you follow to create this visualization?

A. Create a new report on the Data landing page.

B. Add a report widget to a portal on the Explore data landing page.

C. Add a new portal on the Channels landing page.

D. Create a new Insight on the Explore data landing page.

Answer

D. Create a new Insight on the Explore data landing page.

Explanation:

To create a visualization for managers to track the number and status of Customer Support Request cases:

D. Create a new Insight on the Explore data landing page. Insights in Pega allow you to create visual representations of data, which can include reports and dashboards. Managers can use these insights to track case metrics over specified time frames, such as the last 30 days.

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Question # 2

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a_________

A. step that routes to the manager

B. change stage step to allow the employee to route to the manager

C. stage to route requests to the manager

D. process that routes to the manager

Answer

A. step that routes to the manager

Explanation:

For a purchase request case type where requests should automatically go to a manager of an employee, the most straightforward configuration is to design a step within the case lifecycle that specifically routes the case to the manager. This routing logic ensures that once an employee submits a purchase request, it is automatically forwarded to their manager for approval, streamlining the workflow and enforcing organizational approval hierarchies.

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Question # 3

You should consider using a field value when the list of allowed values is ______________.

A. three or fewer items

B. mostly static

C. specific to one case type

D. shared across all case types

Answer

B. mostly static

Explanation:

You would typically use a field value in Pega when the list of allowed values is: B. Mostly static. Field values are best used for lists of allowed values that do not change frequently. They enable the use of predefined, constant values across the application, providing consistent data references for fields that have a set list of options.

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Question # 4

Which two statements about data objects are true? (Choose Two)

A. Data objects can reuse assets from an existing data object through inheritance.

B. A draft data object references a data type.

C. A data object created in App Studio creates a data type in Dev Studio.

D. Data objects are sourced from an external system of record.

Answer

A. Data objects can reuse assets from an existing data object through inheritance.

C. A data object created in App Studio creates a data type in Dev Studio.

Explanation:

Understanding data objects in Pega helps clarify their roles and functions within the platform: A. Data objects can reuse assets from an existing data object through inheritance. Inheritance allows data objects to extend the properties and behaviors of existing data objects, promoting reusability and consistency across the application.

C. A data object created in App Studio creates a data type in Dev Studio. This statement is true as creating a data object in App Studio automatically sets up a corresponding data type in Dev Studio, ensuring that the data structure is available across both development environments for further customization and integration.

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Question # 5

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing? (Choose Three)

A. Add stage-entry validations on the Enrollment case fields.

B. Create a test case for the employee portal.

C. Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)

D. Run a new Enrollment case from the employee training portal.

Answer

B. Create a test case for the employee portal.

C. Add assertions on the Ul elements to verify correct data collection.(Ul Assertion)

D. Run a new Enrollment case from the employee training portal.

Explanation:

To identify the cause of an error in an email confirmation from the employee training portal, it's crucial to replicate the scenario and verify that the correct data is being collected and processed. Creating a test case specifically for the employee portal provides a structured approach to test the entire process flow, including form submissions and email outputs. Adding UI assertions ensures that the interface elements are correctly capturing and displaying the data as expected. Running a new Enrollment case allows for end-to-end testing in the real application environment, ensuring that all components interact as intended and the email confirmation is generated correctly.

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