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Salesforce Public-Sector-Solutions Exam Sample Questions

Question # 1

What 2 core Salesforce Clouds is Public Sector Solutions based on?

A. Service Cloud

B. Experience Cloud

C. Marketing Cloud

D. Admin

Answer

A. Service Cloud

B. Experience Cloud

Explanation:

Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services.

Reference:

https://help.salesforce.com/s/articleViewid=psc_admin_concept_psc_overview.htm&type=5&language=en_US

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Question # 2

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

Answer

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Explanation:

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.

Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm &type=5&language=en_US

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Question # 3

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A. Workshops, Schedule and Cost

B. Scope, Tools and Cost

C. Scope, Resources and Cost

D. Scope, Schedule and Cost

Answer

D. Scope, Schedule and Cost

Explanation:

Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint. Reference:https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm &type=5&language=en_US

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Question # 4

The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. what is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A. Utilize the Funding Program Request'' object to capture the details

B. Utilize the "Funding Program" object to capture the details

C. Utilize the "Funding Request" object to capture the details

D. Utilize the "Business Licence Application" object to capture the details

Answer

C. Utilize the "Funding Request" object to capture the details

Explanation:

The “Funding Request” object is the best solution to capture the fund-related requirements, objectives, and supporting documents. The “Funding Request” object is a standard object that comes with Public Sector Solutions. It can be used to track requests for funding from different sources, such as government agencies or external organizations. The “Funding Request” object can store information such as the funding program, the funding amount, the funding status, thefunding requestor, and the funding recipient. It can also have related records such as documents, tasks, or disbursements.

Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_setup_funding_request.htm &type=5&language=en_US

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Question # 5

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

A. Workflows

B. Smart Forms

C. Business Rule Engine

D. Intelligent Document Automation

Answer

D. Intelligent Document Automation

Explanation:

For a government agency looking to digitize and automate manual and paper-based processes, Intelligent Document Automation (IDA) is a highly recommended solution within the Salesforce Public Sector Solutions suite. IDA allows organizations to convert paper documents into digital format, automate the extraction of data from these documents, and streamline document processing workflows. This capability is crucial for an agency with a legacy system looking to modernize its operations. IDA can significantly reduce manual data entry, improve data accuracy, and accelerate processing times for various applications and documents. This recommendation aligns with Salesforce's emphasis on digital transformation and process automation, leveraging advanced technologies like AI and machine learning to optimize public sector operations.

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