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Salesforce Public-Sector-Solutions Exam Sample Questions

Question # 1

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

B. Salesforce Flows, APEX, Custom Objects, and VisualForce

C. Salesforce Flows, Customer Community, and Individual Account

D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community

Answer

A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community

Explanation:

Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.

Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm &type=5&language=en_US

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Question # 2

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A. Export the grantee's data to retain it.

B. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.

C. Assign the data to a specific public group and make those records inactive

D. Export the grantee's data to retain it. Then, delete their data from Salesforce.

Answer

A. Export the grantee's data to retain it.

Explanation:

To comply with the grantee's request for historical data storage while adhering to the restriction on data processing, the best approach is to keep the data within Salesforce but make it inaccessible to users and the system for processing. This can be achieved by implementing strict access controls and visibility settings, possibly leveraging Salesforce's data access and security models such as record-level access, field-level security, and sharing rules. This method ensures that the data remains within the Salesforce ecosystem for reference, should it be needed for legal proceedings, but is not actively processed or visible in day-to-day operations. This approach aligns with Salesforce's robust data security and privacy features, allowing organizations to maintain compliance with data protection regulations while retaining necessary data.

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Question # 3

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grantapplication reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?

A. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

B. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

D. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

Answer

C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Explanation:

Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients.Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.htm &type=5&language=en_US

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Question # 4

a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?

A. Edit option needs to be added to Action Plan template page layout

B. System Administrator doesn't have "Edit" permissions to Action Plan template

C. Once published, an Action Plan template cannot be changed.

D. Action Plan template changes have to be requested to Salesforce support team

Answer

C. Once published, an Action Plan template cannot be changed.

Explanation: Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the ‘Edit’ button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it.

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Question # 5

A public sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

A. Build a digital experience site using pre-configured emergency response management (ERM) specific template

B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form

C. Build a digital experience site using the Help Center template based on the agency's requirement

D. Leverage prebuilt Emergency Service Request flow.

Answer

A. Build a digital experience site using pre-configured emergency response management (ERM) specific template
D. Leverage prebuilt Emergency Service Request flow.

Explanation:

Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information. The ERM specific template is a prebuilt template that comes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specifictemplate. It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type.

Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm &type=5&language=en_US

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