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Salesforce Public-Sector-Solutions Exam Sample Questions

Question # 1

A Public Sector Organization (PSO has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?

A. Enable self-registration in the Digital Experiences setup menu

B. Update the appropriate contact page layouts and add the 'Register User' action

C. Update the appropriate contact page layouts and add the 'Enable Customer User' action

D. Enable manual registration in the Digital Experiences setup menu

Answer

C. Update the appropriate contact page layouts and add the 'Enable Customer User' action

Explanation:

In Salesforce Public Sector Solutions, particularly when dealing with the Grants Management and Experience Cloud, controlling user registration is crucial. To ensure that users cannot self-register and instead are manually registered by the Public Sector Organization, the following steps should be taken:

Disable Self-Registration:

Navigate toSetup>Digital Experiences>All Sites.

Select the relevant Experience Cloud site.

UnderAdministration>Login & Registration, ensure that self-registration is disabled.

Manual User Registration:

Go toSetup>Object Manager>Contact>Page Layouts.

Select the appropriate page layout(s) where you want to add the manual registration action.

Add the'Enable Customer User'quick action to the page layout. This action allows administrators to manually create user records from contacts.

By updating the contact page layouts to include the'Enable Customer User'action, administrators can manually control which contacts are enabled as users for the Experience Cloud site. This method is straightforward and aligns with standard Salesforce practices for managing user access in Experience Cloud.

References:

Salesforce Help: Experience Cloud Sites Login and Registration

Salesforce Help: Enable Customer User

Salesforce Grants Management Documentation

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Question # 2

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A. Export the grantee's data to retain it.

B. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.

C. Assign the data to a specific public group and make those records inactive

D. Export the grantee's data to retain it. Then, delete their data from Salesforce.

Answer

A. Export the grantee's data to retain it.

Explanation:

To comply with the grantee's request for historical data storage while adhering to the restriction on data processing, the best approach is to keep the data within Salesforce but make it inaccessible to users and the system for processing. This can be achieved by implementing strict access controls and visibility settings, possibly leveraging Salesforce's data access and security models such as record-level access, field-level security, and sharing rules. This method ensures that the data remains within the Salesforce ecosystem for reference, should it be needed for legal proceedings, but is not actively processed or visible in day-to-day operations. This approach aligns with Salesforce's robust data security and privacy features, allowing organizations to maintain compliance with data protection regulations while retaining necessary data.

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Question # 3

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status

B. The consultant should recommend the Grants Management product which Includes the Grants Portal feature

C. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature

D. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

Answer

B. The consultant should recommend the Grants Management product which Includes the Grants Portal feature

Explanation: The consultant should recommend the Grants Management product which includes the Grants Portal feature to allow the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. Grants Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting. Grants Portal is a component of Grants Management that can help public sector agencies to create a digital experience site for grant applicants or recipients. Grants Portal can allow the recipients to apply for relief in a self-service portal, upload supporting documentation, and check the status of their application.

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Question # 4

A government agency runs various research and grant programs for scholars. They have decided to use the Individual Application object in Grants Management for Public Sector Solutions. Which Salesforce features must be enabled to support this use case?

A. Salesforce Flow

B. Product Schedule

C. Person Accounts

D. Custom Object for Applications

Answer

C. Person Accounts

Explanation:

Person Accounts are a Salesforce feature that must be enabled to support the use case of using the Individual Application object in Grants Management for Public Sector Solutions. Person Accounts are a type of account that can store information about individual people, such as scholars, who are not associated with a business account. The Individual Application object is a child object of the Account object and it can be used to track grant applications from individual applicants.Reference:https://help.salesforce.com/s/articleViewid=psc_admin_setup_individual_applications.htm &type=5&language=en_US

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Question # 5

What are the two key document types that a consultant…. Implementation?

A. User Stories

B. Functional requirements specification (FRS)

C. Marketing plan

D. Budget plan

Answer

A. User Stories
B. Functional requirements specification (FRS)

Explanation: In a Salesforce implementation, particularly for Public Sector Solutions, having clear and structured documentation is critical for the success of the project. Two key document types that a consultant should use are:

User Stories:
Functional Requirements Specification (FRS):

These documents are essential as they provide a blueprint for the implementation, ensuring all requirements are captured, understood, and agreed upon by all stakeholders.

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