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Salesforce Salesforce-Communications-Cloud Exam Sample Questions

Question # 1

ABC cloud is using communication cloud’s order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

B. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

C. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

Answer

D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

Explanation: To save ERP order identifiers back to the Salesforce Order record, configuring a Response DataRaptor bundle to process the create response from the ERP and save the returned ERP order identifier to the Salesforce Industries Order (SFI order) record is a streamlined approach. This leverages Salesforce Industries' out-of-the-box capabilities for data transformation and integration, facilitating efficient and reliable data capture from external systems.
References:Salesforce Industries documentation on DataRaptor and integration patterns.

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Question # 2

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions. Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Answer

A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
C. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Explanation:

For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:Salesforce platform governor limits and bulk order processing best practices.

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Question # 3

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned. What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

C. Ensure platform events mode is enabled

D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Answer

B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C. Ensure platform events mode is enabled

Explanation: To prepare for a high order increase, ensuring sufficient Async Apex Callouts and Platform Events (B) and enabling Platform Events mode (C) are crucial steps. These preparations help manage the increased load efficiently, maintaining system stability and performance.
References:Salesforce governor limits documentation and Platform Events configuration.

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Question # 4

Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A. M:M

B. M:1

C. 1:M

D. 1:1

Answer

D. 1:1

Explanation:

For modeling routers based on the "access type" (DSL or Fiber), a 1:1 decomposition relationship is appropriate. This ensures that for each internet offer (DSL or Fiber), a corresponding router (DSL or Fiber router) is uniquely associated, allowing for precise matching of technical requirements based on the commercial offer selected.References:Salesforce product catalog and decomposition relationship guidelines.

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Question # 5

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Answer

D. User, Person Account, Billing Account, Service Account, Contacts, Assets.

Explanation:

When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned. Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

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