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Salesforce Salesforce-Communications-Cloud Exam Sample Questions


Question # 1

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production. What two action a consultant shall recommend once the load is completed in production?
A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C. Inform the business that data migration is completed and errors resolved in development
D. Raise support case to retrieve a data load report to summarize the data load.


A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
Explanation:

Once the data load is completed in production, it's crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.




Question # 2

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
A. Design for one callout each request and cache the identifier in memory
B. Design integration procedure that makes both request and returns the result to order Management.
C. Use Data raptor technology to make the request and return the response to order management
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line


B. Design integration procedure that makes both request and returns the result to order Management.
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
Explanation:

For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM's data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.





Question # 3

UC rolling out new offer, which must be fulfilled using industries order management.
Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service
What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products


C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
Explanation: Creating one orchestration plan with mutually exclusive conditions for activation and deactivation orchestration items (C) minimizes unnecessary configurations. This streamlined approach allows for efficient management of service activations and deactivations within a single orchestration framework.
References: Salesforce Industries Order Management documentation on orchestration plan design.




Question # 4

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
C. UX experience is the most important. Fully design and validate the UX before designing the integration step
D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start


A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
Explanation:

For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.




Question # 5

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
A. Leverage the EPC functionality to track the product related configuration.
B. Create a Product Time to market app from template in CRM analytics to track the product time to market
C. Create salesforce report on EPC project object to track the product time to market.
D. Create a salesforce Report on the Product object to track the product time to market


A. Leverage the EPC functionality to track the product related configuration.
C. Create salesforce report on EPC project object to track the product time to market.
Explanation: To measure product time to market in Salesforce Communications Cloud, leveraging EPC (Enterprise Product Catalog) functionality to track product configurations (A) and creating Salesforce reports on the EPC project object (C) are effective methods. These actions provide insights into product development timelines and help identify areas for process improvement.
References: Salesforce EPC documentation and CRM Analytics best practices.



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