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Salesforce Salesforce-Loyalty-Management Exam Sample Questions

Question # 1

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year. The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023. Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A. December 31, 2024

B. March 31 2024

C. December 31, 2023

D. March 16, 2020.

Answer

B. March 31 2024

Explanation: The new expiry date for the member after being upgraded to the Gold tier would be March 31, 2024. In Salesforce Loyalty Management, when a member is upgraded to a new tier, the expiry date is set based on the tier's fixed model and period. Since the member was upgraded on March 16, 2023, and the period is one year, the new expiry date aligns with the end of the month following the one-year anniversary of the upgrade, which is March 31, 2024.

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Question # 2

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements. A total of two vouchers will be issued to the member. The first voucher has a face value of $100, and the second voucher has a face value of $200. Both vouchers must be used within three months after the first voucher’s disbursement date. The first voucher will be issued to the members over a period of a month. Which voucher definition settings will fulfill the new voucher’s requirements?

A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

Answer

A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

Explanation: To fulfill the new voucher's requirements, the voucher definition settings should be: Type: Fixed Value, Expiration Type: Period, Expiration Period: 3, Expiration Period Unit: Month, Face Value: $300, Partial Redeemable: Checked. This configuration ensures that two vouchers with the specified face values can be issued within the defined period and used within three months after the first voucher’s disbursement date. The 'Partial Redeemable' option allows the vouchers to be used partially, providing flexibility in how they are redeemed by the members.

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Question # 3

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A. Assign Analytics for Loyalty User Permissions.

B. Create standard Salesforce reports and dashboard

C. Schedule dataflow for the analytics

D. Create an App using existing templates

E. Install CRM Analytics package

Answer

A. Assign Analytics for Loyalty User Permissions.
C. Schedule dataflow for the analytics
E. Install CRM Analytics package

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Question # 4

An administrator need to analyze the performance of the Loyalty Program. What Loyalty Analyze permission does a System Administrator need to set up a customized?

A. Loyalty Analytics User

B. CRM Analytics User

C. CLAAnalytics base admin

D. Data pipeline user

Answer

A. Loyalty Analytics User

Explanation: To analyze the performance of the Loyalty Program, a System Administrator needs the 'Loyalty Analytics User' permission. This permission set grants access to the analytics and reporting features within Salesforce Loyalty Management, allowing the administrator to customize, view, and analyze data related to the loyalty program's performance, member engagement, and other key metrics.

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Question # 5

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers. * for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more. * for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200. * for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase. Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A. “Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.

B. “Blue” tier member with any transaction amount is <= $200, then “Outcome”; nonqualifying point deduction = transaction amount.

C. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: tierqualifying multiplier =2

D. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: nonqualifying point deduction = transaction amount / 2.

E. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: nonqualifying point deduction = transaction amount.

Answer

A. “Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.
D. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: nonqualifying point deduction = transaction amount / 2.
E. “Gold” tier member with the transaction amount is >= $200, then “Outcome”: nonqualifying point deduction = transaction amount.

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