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Salesforce Salesforce-Loyalty-Management Exam Sample Questions

Question # 1

What three types of vouchers can be configured in Loyalty Management?

A. Promo Code

B. Discount Percentage

C. Fixed Value

D. Gift Card

E. Product or Service

Answer

A. Promo Code
B. Discount Percentage
C. Fixed Value

Explanation: In Salesforce Loyalty Management, the types of vouchers that can be configured include:
Promo Code (A): This voucher type allows members to redeem a code for a specific offer or discount, typically used in marketing promotions and online purchases.
Discount Percentage (B): This type of voucher provides a percentage-based discount on products or services, offering flexibility in creating varied promotional offers for loyalty program members.
Fixed Value (C): Fixed Value vouchers offer a specific monetary value that can be applied as a discount or credit towards purchases, providing a straightforward benefit to loyalty program members.
The option D, "Gift Card," and E, "Product or Service," while potentially part of a loyalty program's offerings, are not classified as voucher types within the standard configurations of Salesforce Loyalty Management. Vouchers are typically used for discounts or special offers rather than representing a stored monetary value or specific products/services. The Salesforce Loyalty Management documentation would include detailed information on configuring and managing different types of vouchers, ensuring that loyalty program administrators can effectively create and offer a variety of benefits to meet their program's goals and member needs.

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Question # 2

The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A. Rows do not have an analysis limit, only licenses do

B. Administrators can analyze up to 25 million rows

C. Administrators can analyze up to 1 million rows

D. Administrators can analyze up to 10 million rows

Answer

D. Administrators can analyze up to 10 million rows

Explanation: The Loyalty Analytics Base App license allows technical Consultants to access Loyalty analytics data with the limitation that administrators can analyze up to 10 million rows (D). This limitation is set to ensure system performance and scalability while providing sufficient data analysis capabilities for most loyalty program needs. Salesforce documentation on Loyalty Management and its integration with analytics tools would detail these limitations and provide best practices for managing and analyzing loyalty data within these constraints.

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Question # 3

A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members. On which three Loyalty pages will customer support agents be able to adjust points?

A. Loyalty Program Member page

B. Loyalty Program Member Related List

C. Transaction Journal

D. Account page

E. Contact page

Answer

A. Loyalty Program Member page
B. Loyalty Program Member Related List
C. Transaction Journal

Explanation: Customer support agents can manually adjust points for Loyalty Program Members on the following pages:
Loyalty Program Member page (A): This is the primary interface for viewing and managing individual loyalty program members, including adjusting their points as needed. Loyalty Program Member Related List (B): This related list, found on related records such as accounts or contacts, provides access to loyalty program member information, including point adjustments.
Transaction Journal (C): The Transaction Journal records all point transactions forloyalty program members, allowing customer support agents to make manual adjustments to points as necessary. Options D (Account page) and E (Contact page) may provide indirect access to loyalty program member information but are not the primary interfaces for adjusting loyalty program points. Salesforce documentation on Loyalty Management would detail the interfaces and processes for managing loyalty program members' points, including the roles and permissions required for customer support agents to make adjustments.

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Question # 4

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

A. Batch Management

B. Decision Table

C. Quick Actions

D. Data Processing Engine

Answer

D. Data Processing Engine

Explanation: The Data Processing Engine is the key component in Salesforce Loyalty Management for quickly aggregating a high volume of data spread across many Loyalty Management objects. It is designed to efficiently process and manage large datasets, enabling the aggregation, analysis, and application of loyalty data across the platform. This capability is essential for handling the complex data structures and high transaction volumes typical of loyalty programs, ensuring accurate and up-to-date loyalty information.

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Question # 5

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program. The business requirement is to provide its customer base, who are heavy mobile users with access to member program information. Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A. Enable Experience Cloud and customize the Loyalty Member Portal

B. Create and implement a feature-rich Loyalty Member Mobile App

C. Install the Salesforce Loyalty Member Mobile App

D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

Answer

A. Enable Experience Cloud and customize the Loyalty Member Portal

Explanation: To provide Cloud Kicks' customer base, who are heavy mobile users, with access to member program information, the consultant should Enable Experience Cloud and customize the Loyalty Member Portal (A). Experience Cloud (formerly known as Community Cloud) allows for the creation of branded, mobile-responsive portals that can be customized to meet specific business needs, including providing loyalty program members with access to their program information, account status, rewards, and more. This approach leverages existing Salesforce capabilities and does not require the development of a new mobile app, making it a cost-effective and efficient solution.

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