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Salesforce User-Experience-Designer Exam Sample Questions

Question # 1

A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?

A. Einstein Next Best Action

B. Lightning Toggle

C. Accordion

D. Highlights Panel

Answer

C. Accordion

Explanation: The Lightning component that should be used to organize content into collapsible sections is the Accordion component. The Accordion component displays vertically stacked sections of content that can be expanded and collapsed by clicking on the section headers. Users can control how much content is visible at once, and don’t need to scroll as much to see the content of a page. The Accordion component can also be configured to allow multiple sections to be open at the same time. The Accordion component implements the accordion blueprint in the Salesforce Lightning Design System (SLDS). The Lightning Accordion component is designed to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here: https://developer.salesforce.com/docs/componentlibrary/ documentation/lwc/lwc.use_accordion.

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Question # 2

What would it mean for the user when designing perceivable content?

A. The content should only be visible.

B. The content should not be visible to all senses.

C. The content should not be visible to all senses.

D. The content should only be audible.

Answer

A. The content should only be visible.

Explanation:

According to the Web Content Accessibility Guidelines (WCAG), which are the leading international standards for accessible web design, perceivable content is content that can be presented to users in ways they can perceive. This means that the content should be available tothe senses (vision, touch, and hearing) either through the browser or through assistive technologies like screen readers, screen enlargers, and others1. Therefore, the content should only be visible is the correct answer, as it implies that the content can be seen by users who rely on vision to access the web. The other options are incorrect, as they suggest that the content is not perceivable to all users.

References:

Web Accessibility For Beginners | DigitalOcean, Perceivable: Content on the web should be perceivable.

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Question # 3

Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?

A. Data Tables

B. Modals

C. Q Tabs

Answer

C. Q Tabs

Explanation:

Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page. Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page.

References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers

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Question # 4

What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

A. No special equipment needed

B. Natural process

C. Unblasedbehavior

D. Flexibility

E. Raw stream of thought

Answer

A. No special equipment needed
D. Flexibility
E. Raw stream of thought

Explanation:
Asking the user to think aloud during a user task has the following benefits12:

A. No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user’s actions.

D. Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.

E. Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user’s thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user’s mental model, decision-making process, and satisfaction level.

References: Thinking Aloud: The #1 Usability Tool, Thinking Aloud: What is it and for which digital product is it worthwhile?

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Question # 5

Which elements of visual design should be used to better translate style and branding guidelines?

A. Typography, Color, Imagery

B. Wireframes, Personas, Blueprints

C. Sketching, Wireframes, Storyboards

Answer

A. Typography, Color, Imagery

Explanation: In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:

Typography: The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.

Color: Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.

Imagery: The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.

Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.

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